Martha Mena
Toronto,Ontario
Summary
Experienced Server / Hostess with a proven track record in delivering high-quality service in fast-paced dining environments. Expertise in guest relations and table management, ensuring exceptional dining experiences. Recognized for strong communication skills and professionalism in handling high-end clientele.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Host /Food Server
Azul Histórico
Mexico City, Mexico
2019.06 - 2019.12
- Streamlined guest flow and reservations, maximizing seating capacity during peak service times.
- Delivered attentive and courteous service, enhancing overall dining experiences.
- Greeted and seated guests efficiently in high-traffic restaurant serving diverse international clientele.
- Cultivated warm and professional front-of-house presence, ensuring a welcoming atmosphere for guests.
Server
Sud 777
Mexico city, Mexico
2020.01 - 2021.07
- Assisted guests with tailored recommendations to enhance dining experiences.
- Provided polished table service to elevate guest satisfaction in upscale restaurant setting.
- Maintained professionalism and efficiency to ensure smooth operations during peak dinner hours.
- Collaborated with team to ensure seamless dining experiences.
Host /Food Server
Ojo de Agua
Mexico City, Mexico
2020.03 - 2022.06
- Welcomed guests with a friendly smile upon arrival while managing waitlists and optimizing table flow.
- Maintained a welcoming atmosphere during high guest volume to ensure guest satisfaction.
- Delivered efficient service during peak breakfast and brunch shifts.
- Communicated with guests and team members to streamline operations and enhance service quality.
- Ensured cleanliness and organization of front-of-house areas for optimal presentation.
Server
Pujol
Mexico city, Mexico
2021.08 - 2022.12
- Delivered attentive service in high-end, fine dining environment, enhancing experience for international and local guests.
- Maintained exceptional service standards, contributing to high levels of guest satisfaction.
- Supported operations during busy dinner periods through effective teamwork, ensuring smooth service flow.
Education
Certificate - Intervenor For The DeafBlind
George Brown College
Toronto2022-12
Graduate Certificate - American Sign Language And Deaf Studies
George Brown College
Toronto2021-04
Bachelor's Degree - Language Interpretation And Translation
Universidad Intercontinental
MexicoSkills
- Fine dining service
- Menu knowledge
- Order management
- Customer engagement
- Multi-table service
- Reservation management
Languages
Spanish
Native/ Bilingual
English
Full Professional
American Sign Language
Limited
Certification
Smart Serve, 2022-2027
Timeline
Server
Pujol
2021.08 - 2022.12
Host /Food Server
Ojo de Agua
2020.03 - 2022.06
Server
Sud 777
2020.01 - 2021.07
Host /Food Server
Azul Histórico
2019.06 - 2019.12
Certificate - Intervenor For The DeafBlind
George Brown College
Graduate Certificate - American Sign Language And Deaf Studies
George Brown College
Bachelor's Degree - Language Interpretation And Translation
Universidad Intercontinental