Martha Mayes
Barrie
Summary
Dynamic healthcare manager with a proven track record at Royal Victoria Regional Health Centre, excelling in operational strategy and cross-functional leadership. Spearheaded initiatives that enhanced data quality and reduced patient complaints, while fostering a culture of continuous learning and staff development. Skilled in patient access and records management and effective problem-solving.
Overview
2025
2025
years of professional experience
Work History
Manager, Patient Access and Records
Royal Victoria Regional Health Centre
03.2015 - 03.2024
- Developed and implemented operational strategies and standard operating procedures to streamline workflow efficiency, and support data quality and safety.
- Led cross-functional teams to enhance productivity and improve project outcomes.
- Mentored clerical staff, fostering professional growth and knowledge sharing.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Enhanced staff productivity and outcomes by launching quality assurance practices, resulting in decreased patient complaints.
Supervisor, Patient Registration
Royal Victoria Regional Health Centre
2012 - 2015
HIM Specialist
Royal Victoria Regional Health Centre
2010 - 2012
Education
Health Information Management
Canadian College of Health Information Management
BBA - Information Management
Ryerson University
TorontoSkills
- Operational strategy and efficiency
- Cross-functional leadership
- Patient access management
- Health records compliance
- Continuous learning culture
- Staff training and development
- Data quality management
- Problem-solving and decision-making
Languages
English
Timeline
Manager, Patient Access and Records
Royal Victoria Regional Health Centre
03.2015 - 03.2024
Supervisor, Patient Registration
Royal Victoria Regional Health Centre
2012 - 2015
HIM Specialist
Royal Victoria Regional Health Centre
2010 - 2012
Health Information Management
Canadian College of Health Information Management
BBA - Information Management
Ryerson University