Martha Martens
Rosenfeld,MB
Summary
Versatile and detail-oriented professional with a proven track record in providing professional services, adept at enhancing customer satisfaction and streamlining operations. Skilled in adaptive communication and reliable time management, consistently delivering high-quality service under pressure. Renowned for a self-directed work ethic and the ability to exceed client expectations, fostering significant repeat business.
Overview
20
20
years of professional experience
Work History
Postal Clerk
Canada Post
01.2025 - Current
- Sorted and placed mail into mailboxes and post office boxes.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Upsold postal services like insurance and tracking.
- Weighed mail and computed pricing amounts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Identified potential discrepancies or errors in address information before processing items for shipment, reducing returned mail rates significantly.
- Sorted mail according to size, shape and destination.
- Processed payroll hours for submission
Residential and Business Cleaning and Detailing
Self Employed
05.2022 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
Residential House Cleaner
Tina's Cleaning Service
06.2005 - 05.2022
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Adhered to professional house cleaning checklist.
- Organized tasks efficiently, enabling increased productivity during each work shift.
- Conducted regular inspections of completed work areas, ensuring adherence to established quality standards before leaving a property.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Fostered open communication with clients regarding expectations and feedback, leading to better overall service delivery.
- Collected payment for services rendered and provided client with billing receipts.
- Sanitized apartments after move-out or prior to move-in.
- Provided excellent house cleaning and maid services to clients.
Education
No Degree -
Parkside Junior High
Altona, MBSkills
- Detail oriented on specific jobs and coordinating tasks
- Work under tight timelines and performed consistently under pressure
- Staying focused and adapted to changing work loads based on customer requirements
- Adaptive to customers needs and requests
- Reliable Time Management
- Self-Directed Work Ethic
Languages
English
Native or Bilingual
Low German
Full Professional
High German
Elementary
Timeline
Postal Clerk
Canada Post
01.2025 - Current
Residential and Business Cleaning and Detailing
Self Employed
05.2022 - 07.2024
Residential House Cleaner
Tina's Cleaning Service
06.2005 - 05.2022
No Degree -
Parkside Junior High
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