Martha Manatsa
Winnipeg,Manitoba
Summary
Seasoned Group Insurance Administrator with comprehensive background in managing insurance groups, processing claims and providing client support. Demonstrates strong knowledge of group insurance principles and practices coupled with an ability to handle multiple tasks concurrently. Strong knowledge in Telus Adjudicare and Hour bank systems, and a commitment to improving client satisfaction have consistently delivered positive outcomes in previous roles.
Overview
3
3
years of professional experience
Work History
Group Insurance Administrator
Coughlin Associates
Winnipeg, Manitoba
05.2024 - 04.2025
- Coordinate benefit processing tasks, including enrollments, plan changes, and terminations.
- Analyze current benefit offerings, including use, available services, plan coverage, and eligibility.
- Perform daily and end-of-month bank reconciliation data and reports to resolve deposit discrepancies.
- Meticulously managing employee benefit files in coordination with employers to maintain group benefits database to ensure eligibility.
- Proven ability to handle competing priorities while driving successful project outcomes.
- Maintained open lines of communication with clients, promptly addressing any concerns, and resolving issues to maintain a high level of customer satisfaction.
Optometrist Assistant
Clarity Vision
Winnipeg, Manitoba
09.2022 - 04.2024
- Scheduled 50+ patient appointments per day, managed cancellations, performed data entry, and oversaw calendars for a high-volume, busy medical office.
- Handled billing and coding procedures accurately, ensuring prompt payment from both patients and insurance providers, using the TELUS Health system.
- Maintained strict confidentiality of patient information, adhering to PHIA regulations, and medical office policies.
- Managed high call volumes, directing calls to appropriate departments, while maintaining a polite and professional demeanor.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Education
Bachelor of Science -
University of Manitoba
Winnipeg, MB12-2022
Skills
- Hour Bank system
- Telus Health Adjudicare system
- Sage 50
- Teamwork and collaboration
- Attention to detail
- Continuous improvement mindset
Timeline
Group Insurance Administrator
Coughlin Associates
05.2024 - 04.2025
Optometrist Assistant
Clarity Vision
09.2022 - 04.2024
Bachelor of Science -
University of Manitoba
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