Martha Lopez
Colton
Summary
Dynamic professional with extensive experience in customer service and operational management at Motel6 Hotel. Proven ability to enhance guest satisfaction through effective problem-solving and attention to detail. Skilled in cash handling and appointment scheduling, contributing to streamlined operations and improved service delivery. Committed to fostering a welcoming environment and optimizing team performance.
Overview
2026
2026
years of professional experience
Work History
Front Desk Receptionist
Days Inn Hotel
- Greeted guests warmly, ensuring positive first impressions and fostering a welcoming environment.
- Managed check-in and check-out processes efficiently, enhancing guest satisfaction and operational flow.
- Handled guest inquiries and resolved issues promptly, contributing to improved customer service ratings.
- Maintained accurate reservations using hotel management software, ensuring data integrity and smooth operations.
- Coordinated with housekeeping staff to ensure timely room availability, optimizing occupancy rates.
- Processed payments accurately, ensuring compliance with financial protocols and maintaining transaction records.
- Assisted in inventory management of front desk supplies, preventing shortages and streamlining workflows.
- Provided administrative support by managing phone calls and emails, enhancing communication within the hotel team.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
General Manager
Motel 6 Hotel
02.2015 - Current
- Learned operational processes and safety protocols to ensure efficient workflow.
- Assisted in managing daily operations and coordinating team activities to meet objectives.
- Supported budgeting and financial planning initiatives to optimize resource allocation.
- Collaborated with departments to streamline communication and improve service delivery.
- Engaged in performance review processes, providing feedback for team development.
- Developed training materials to enhance staff onboarding and knowledge retention.
- Contributed to project planning by gathering data and preparing reports for management review.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Diploma - General Studies
Fontana High School
Fontana, CA05.2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Appointment scheduling
Languages
English
Native or Bilingual
Timeline
General Manager
Motel 6 Hotel
02.2015 - Current
Front Desk Receptionist
Days Inn Hotel
Diploma - General Studies
Fontana High School
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