Martha Lopez
Los Angeles
Summary
Dynamic Office Supervisor with a proven track record at Us Tow Hawthorne, excelling in staff training and technical support. Adept at resolving customer issues and enhancing operational efficiency. Skilled in behavioral assessment and crisis management, fostering a collaborative environment that drives team success and improves service delivery. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Ready to step back into my career path now that school is finished.
Overview
8
8
years of professional experience
Work History
Office Supervisor/Dispatcher
Us Tow Hawthorne
Hawthorne
06.2023 - Current
- Scheduled deliveries to support business demand and internal inventory needs.
- Provided technical support to staff members using computers or other electronic devices.
- Resolved customer complaints regarding products or services offered by the company.
- Directed and oversaw office personnel activities.
- Scheduled meetings, appointments and travel arrangements for management personnel.
- Assisted with recruitment processes including interviewing potential candidates.
- Prepared documents required for legal proceedings such as contracts or agreements.
- Supervised, trained and mentored staff members in the use of office equipment and procedures.
Technology Sales Associate
Best Buy
Santa Monica
01.2023 - 04.2023
- Educated customers on current trends in the industry related to technological advancements.
- Demonstrated product features and benefits to potential customers in order to generate sales.
- Developed and implemented strategies to increase sales of technology products.
- Provided technical advice on the use of various technologies to customers.
Seasonal Worker
Target
Huntington Park
10.2022 - 01.2023
- Contributed to team efforts by accomplishing related tasks as needed.
- Operated a cash register to process customer payments.
- Stocked shelves with incoming inventory items.
- Performed price changes as directed by supervisor.
- Assisted shoppers in locating desired items within the store.
Behavior Technician
Autism Learning Partners
01.2020 - 12.2020
- Met clients' goals for acquiring new behavioral skills and reducing behaviors according to established protocols.
- Maintained clean, safe and organized therapy environment.
- Completed client assessments and collected data to inform treatment planning.
- Protected client confidentiality with stringent adherence to HIPAA requirements.
- Trained parents and caregivers to carry out at-home protocols in compliance with individualized treatment strategies.
Copy & Print Associate
Office Depot
Los Angeles
01.2017 - 02.2020
- Processed payments for completed orders accurately and efficiently.
- Implemented new processes to improve efficiency within copy center operations.
- Ensured the cleanliness and organization of the copy center workspace.
- Updated the job tracking system regularly to reflect accurate project statuses.
- Conducted routine maintenance checks on all equipment to ensure optimal performance levels.
- Collaborated with team members to complete large-scale printing projects on time.
- Adjusted printer settings as needed to accommodate special requests, or unique materials.
- Utilized cutting machines, binding equipment, lamination machines, and other tools as required for each order.
- Maintained an inventory of paper supplies, inks, and toners to ensure smooth operations.
- Troubleshot technical issues with printers and copiers, performing basic repairs.
Education
Bachelor of Arts - psychology
California State University Dominguez Hills
Carson, CA05.2024
Skills
- Technical support
- Customer service
- Office management
- Sales strategies
- Problem solving
- Team collaboration
- Data organization
- Time management
- Training and coaching
- Relationship building
- Staff supervision
- Employee management
- Office administration
- Clear oral/written communication
- Conflict management
- Data entry
- Behavioral assessment
- Treatment implementation
- Nonverbal communication
- Crisis management and prevention
- Applied behavior analysis
- Social skills development
- Empathy and patience
- Behavioral management
- Autism spectrum disorder
- ABA techniques
References
Rick Kettering, (562) 505-4746, Rick@ustowhawthorne.com
Languages
English
Professional
Spanish
Professional
Timeline
Office Supervisor/Dispatcher
Us Tow Hawthorne
06.2023 - Current
Technology Sales Associate
Best Buy
01.2023 - 04.2023
Seasonal Worker
Target
10.2022 - 01.2023
Behavior Technician
Autism Learning Partners
01.2020 - 12.2020
Copy & Print Associate
Office Depot
01.2017 - 02.2020
Bachelor of Arts - psychology
California State University Dominguez Hills
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