Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Martha Longshore

Woodland

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Case Manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Administrative Assistant Advertising

Cache Creek Casino Resort
08.2019 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Administrative Assistant Security

Cache Creek Casino Resort
04.2012 - 08.2019
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Dispatch Officer

Cache Creek Casino Resort
Apr - 2021
  • Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
  • Prepared detailed incident reports to facilitate appropriate follow-up.
  • Operated and monitored fire alarm and security CCTV systems to maintain building safety.
  • Contacted police, fire and ambulance in emergency situations to coordinate proper response.
  • Received emergency and non-emergency calls to dispatch security service and medical assistance.
  • Leveraged two-way radio or telephone to dispatch security officers or other personnel.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

Education

Master of Science - Social Work

Walden University
Minneapolis, MN

Bachelor of Arts - Human Services

Walden University
Minneapolis, MN
01.2023

Associate of Science - Criminal Justice

ITT Technical Institute - Indianapolis
Indianapolis, IN
06.2011

Skills

  • Emotional Awareness
  • Conflict Resolution
  • Telephone Etiquette
  • Multitasking and Organization
  • Verbal and Written Communication
  • Document Retrieval
  • PC Proficiency
  • Travel Administration
  • Confidential Case Documentation

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant Advertising

Cache Creek Casino Resort
08.2019 - Current

Administrative Assistant Security

Cache Creek Casino Resort
04.2012 - 08.2019

Dispatch Officer

Cache Creek Casino Resort
Apr - 2021

Master of Science - Social Work

Walden University

Bachelor of Arts - Human Services

Walden University

Associate of Science - Criminal Justice

ITT Technical Institute - Indianapolis

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Martha Longshore