Martha L. Garcia
Oxnard,CA
Summary
Looking to be part of a professional and rewarding environment where strong work ethic is a must. Employee support and encouragement for a healthy morale is important.
Overview
19
19
years of professional experience
Work History
Administrative Assistant II
Ventura County Emergency Medical Services
Oxnard, California
07.2014 - Current
- Create and maintain records for approximately 700 Emergency Medical Technicians (EMTs), 300 Paramedics, and 150 Mobile Intensive Care Nurses.
- Process appropriate paperwork for the certification of EMTs, accreditation of Paramedics and authorizations of Mobile Intensive Care Nurses, in accordance with state regulations and EMS policies and procedures.
- Monitor and audit mandatory training requirements for EMTs, Paramedics, and Mobile Intensive Care Nurses.
- Update and maintain extensive databases to ensure relevant and accurate data.
- Enter cardiac patient information into the National Cardiac Arrest Registry for the completion of reports and statistical research.
- Ensure conformance and make recommendations to improve and streamline daily operations.
- Provide administrative support for administrators and management staff.
- Research and compile data in the completion of reports and special projects.
- Prepare a variety of correspondence.
- Streamlined operations and prioritized tasks
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Contributed to policy updates, researching regulations to ensure company compliance.
Administrative Assistant I
County of Ventura Public Health Administration
Oxnard, California
01.2007 - 01.2014
- Screen visitors and telephone calls, referring inquiries as appropriate. Screen incoming correspondence.
- Schedule appointments, conferences and meetings for the county Health Officer and Public Health Director, exercising considerable discretion in commitment of their time.
- Research, compile, and organize data for use by the Health Officer in the completion of reports, PowerPoint presentations, special projects and correspondence.
- Set up and maintain a variety of office files and records, making appropriate recommendations for changes in clerical and office procedures as necessary.
- Serve as liaison between the Health Officer and representatives from other departments. Coordinate and collaborate with government officials, elected officials, law enforcement agencies, school officials, and healthcare professionals personally transmitting correspondence, requests, and instructions as appropriate.
- Produce/distribute Minutes and Agenda for the HIV/AIDS Advisory Committee from recorded/written dictation.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Coordinated travel arrangements for Public Health staff, ensuring cost-effective and timely accommodations and transportation.
Education
Some College (No Degree) - Office Operations
Sawyer Business College
Oxnard, CAGraduate -
Oxnard High School
06.1984
Skills
- Administrative support
- Time management
- Documentation and recordkeeping
- Office management
- Professional communication
- Scheduling and calendar management
- Dedicated team player
- Deadline oriented
- Professional and mature
- Relationship building
- Meticulous attention to detail
- Resourceful
- Workflow planning
Languages
Spanish
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Gardening
- DIY and Home Improvement
- Music
- I participate in low-impact exercises to strengthen core muscles
Timeline
Administrative Assistant II
Ventura County Emergency Medical Services
07.2014 - Current
Administrative Assistant I
County of Ventura Public Health Administration
01.2007 - 01.2014
Some College (No Degree) - Office Operations
Sawyer Business College
Graduate -
Oxnard High School
PROFILE
Dedicated and resourceful ADMINISTRATIVE ASSISTANT with extensive professional experience. Ability to create and maintain valuable relationships with colleagues, stakeholders, and the public. Outstanding interpersonal and communication skills. Fluent in English and Spanish. Enjoy providing exceptional customer service. Quality work in a timely manner, due to strong multi-tasking and organizational skills. Ability to work under pressure, with the ability to troubleshoot, prioritize assignments, and schedule workflow accordingly.
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