Martha Landeros
Alpaugh
Summary
Detail-oriented team player with strong organizational skills to effectively handle multiple tasks simultaneously with a high degree of accuracy. Proven ability to manage multiple priorities while maintaining a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to maintaining high standards, striving for continuous improvement and growth in professional endeavors.
Overview
3
3
years of professional experience
Work History
Donor Center Technician II
Octapharma Plasma Center
01.2024 - Current
- Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
- Strengthened quality control measures by consistently adhering to established guidelines and best practices during all donation procedures.
- Maintained accurate donor records through diligent data entry and documentation efforts.
- Ensured donor safety and comfort by closely monitoring vital signs during the donation process.
- Enforced strict compliance with regulatory standards, contributing to successful inspections and audits of the facility.
Packer / Quality Control
HMN
06.2023 - 12.2023
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Operated a variety of machinery and tools safely and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Ensured that all products met customer requirements prior to shipment.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
Customer Service Supervisor
Alpaugh Gas station
01.2022 - 07.2023
- Evaluated employee performance reviews based on specific criteria set forth by management.
- Trained new customer service representatives on company policies and procedures.
- Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
Education
Associate of Arts - Child Development
Bakersfield College
Bakersfield, CA06-2028
Phlebotomy
Phlebotomy Training Specialist
06-2024
High School Diploma -
Delano High School
Delano, CA07-2014
Skills
- Bilingual
- Communication skills
- Leadership qualities
- Teamwork
- Maintaining confidentiality
- Healthcare knowledge
- Strong work ethic
- Problem solving
- Data entry proficiency
- Quality control procedures
Timeline
Donor Center Technician II
Octapharma Plasma Center
01.2024 - Current
Packer / Quality Control
HMN
06.2023 - 12.2023
Customer Service Supervisor
Alpaugh Gas station
01.2022 - 07.2023
Phlebotomy
Phlebotomy Training Specialist
High School Diploma -
Delano High School
Associate of Arts - Child Development
Bakersfield College
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