Organized administrative support professional with extensive experience in office-based customer service. Dedicated to continuous professional improvement and seeking a position with focus on growth within the organization.
Overview
15
15
years of professional experience
Work History
Golf Course Attendant
Stanhope Golf & Country Club
05.2024 - Current
Facilitated smooth operations during peak hours by efficiently managing tee time reservations and maintaining effective communication between guests and staff.
Assisted in the organization of successful golf tournaments by coordinating with event planners and setting up required equipment.
Monitored first tee, tee off times and turn times to anticipate schedule problems.
Handled clerical and cashier work inside clubhouse to assist players.
Maintained cleanliness and order in clubhouse and surrounding areas, ensuring pleasant environment for guests.
Collaborated with team members to improve workflow efficiency during peak hours.
Literary Awards Coordinator
The Crowan Awards
10.2021 - Current
Coordinated cross-departmental communication to enhance project collaboration and information sharing.
Developed and maintained project schedules, ensuring timely completion of tasks and deliverables.
Monitored project progress, providing regular updates to stakeholders on key milestones and changes.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Organized spaces, materials and catering support for internal and client-focused meetings.
Medical Administrative Assistant (temporary position)
SHERWOOD MEDICAL CENTER
12.2020 - 06.2021
Managed patient scheduling and appointment confirmations to enhance operational efficiency.
Prepared exam rooms for outgoing / incoming patients
Oversaw inventory management for medical supplies, optimizing resource allocation and cost savings.
Handled sensitive patient information with discretion, adhering to strict confidentiality guidelines and safeguarding privacy at all times.
Maintained and updated patient records for accurate, current medical histories.
Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
Customer Service Agent
WESTJET AIRLINES
04.2016 - 12.2020
Coordinated flight check-ins and boarding processes to ensure timely departures.
Managed customer inquiries and resolved issues efficiently to enhance passenger satisfaction.
Provided support in baggage claim operations, assisting passengers with lost luggage claims.
Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
Collaborated with team members to achieve high levels of performance in demanding situations.
Plan Benefits Service Supervisor
JOHNSON INSURANCE
05.2012 - 02.2016
Implemented and administered mandatory and optional plan benefits for new and existing clients
Processed claims for Life and Long-Term Disability coverage
Supervised daily operations to ensure compliance with regulatory standards and company policies.
Implemented process enhancements to streamline service delivery and improve customer satisfaction.
Collaborated with cross-functional teams to resolve complex client issues effectively and efficiently.
Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
Team Service Administrative Assistant
WESTJET AIRLINES
07.2010 - 05.2012
Completed all administrative duties for a team of 300 employees
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Constantly multi tasked and re-prioritized in a very busy office environment
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
High School Diploma -
Charlottetown Rural High School
Charlottetown, PEI
06.1999
Skills
Customer service
Data entry
Attention to detail
Office administration
Team collaboration
Work Planning and Prioritization
Deadline adherence
Problem-solving
Administrative support
Recordkeeping and file management
Accomplishments
Completed Accident & Sickness licensing exam with at the top of the class
Created a comprehensive maternity / Paternity leave manual for a predominantly male staff to ensure employees awareness of entitlements.
Assisted in staff recruiting events to ensure potential candidates had required skills for the job opening.
Languages
English
Native or Bilingual
Timeline
Golf Course Attendant
Stanhope Golf & Country Club
05.2024 - Current
Literary Awards Coordinator
The Crowan Awards
10.2021 - Current
Medical Administrative Assistant (temporary position)
Assistant Pro Shop Manager at K&A Golf Private Limited (DLF Golf & Country Club)Assistant Pro Shop Manager at K&A Golf Private Limited (DLF Golf & Country Club)