Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Martha Jewell

Stanhope,Canada

Summary

Organized administrative support professional with extensive experience in office-based customer service. Dedicated to continuous professional improvement and seeking a position with focus on growth within the organization.

Overview

15
15
years of professional experience

Work History

Golf Course Attendant

Stanhope Golf & Country Club
05.2024 - Current
  • Facilitated smooth operations during peak hours by efficiently managing tee time reservations and maintaining effective communication between guests and staff.
  • Assisted in the organization of successful golf tournaments by coordinating with event planners and setting up required equipment.
  • Monitored first tee, tee off times and turn times to anticipate schedule problems.
  • Handled clerical and cashier work inside clubhouse to assist players.
  • Maintained cleanliness and order in clubhouse and surrounding areas, ensuring pleasant environment for guests.
  • Collaborated with team members to improve workflow efficiency during peak hours.

Literary Awards Coordinator

The Crowan Awards
10.2021 - Current
  • Coordinated cross-departmental communication to enhance project collaboration and information sharing.
  • Developed and maintained project schedules, ensuring timely completion of tasks and deliverables.
  • Monitored project progress, providing regular updates to stakeholders on key milestones and changes.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Medical Administrative Assistant (temporary position)

SHERWOOD MEDICAL CENTER
12.2020 - 06.2021


  • Managed patient scheduling and appointment confirmations to enhance operational efficiency.
  • Prepared exam rooms for outgoing / incoming patients
  • Oversaw inventory management for medical supplies, optimizing resource allocation and cost savings.
  • Handled sensitive patient information with discretion, adhering to strict confidentiality guidelines and safeguarding privacy at all times.
  • Maintained and updated patient records for accurate, current medical histories.
  • Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.

Customer Service Agent

WESTJET AIRLINES
04.2016 - 12.2020
  • Coordinated flight check-ins and boarding processes to ensure timely departures.
  • Managed customer inquiries and resolved issues efficiently to enhance passenger satisfaction.
  • Provided support in baggage claim operations, assisting passengers with lost luggage claims.
  • Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Collaborated with team members to achieve high levels of performance in demanding situations.

Plan Benefits Service Supervisor

JOHNSON INSURANCE
05.2012 - 02.2016


  • Implemented and administered mandatory and optional plan benefits for new and existing clients
  • Processed claims for Life and Long-Term Disability coverage
  • Supervised daily operations to ensure compliance with regulatory standards and company policies.
  • Implemented process enhancements to streamline service delivery and improve customer satisfaction.
  • Collaborated with cross-functional teams to resolve complex client issues effectively and efficiently.
  • Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.

Team Service Administrative Assistant

WESTJET AIRLINES
07.2010 - 05.2012


  • Completed all administrative duties for a team of 300 employees
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Constantly multi tasked and re-prioritized in a very busy office environment
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Education

High School Diploma -

Charlottetown Rural High School
Charlottetown, PEI
06.1999

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Office administration
  • Team collaboration

  • Work Planning and Prioritization
  • Deadline adherence
  • Problem-solving
  • Administrative support
  • Recordkeeping and file management

Accomplishments

  • Completed Accident & Sickness licensing exam with at the top of the class
  • Created a comprehensive maternity / Paternity leave manual for a predominantly male staff to ensure employees awareness of entitlements.
  • Assisted in staff recruiting events to ensure potential candidates had required skills for the job opening.

Languages

English
Native or Bilingual

Timeline

Golf Course Attendant

Stanhope Golf & Country Club
05.2024 - Current

Literary Awards Coordinator

The Crowan Awards
10.2021 - Current

Medical Administrative Assistant (temporary position)

SHERWOOD MEDICAL CENTER
12.2020 - 06.2021

Customer Service Agent

WESTJET AIRLINES
04.2016 - 12.2020

Plan Benefits Service Supervisor

JOHNSON INSURANCE
05.2012 - 02.2016

Team Service Administrative Assistant

WESTJET AIRLINES
07.2010 - 05.2012

High School Diploma -

Charlottetown Rural High School
Martha Jewell