Martha Gudino
Merced
Summary
"Experienced Cleaner Supervisor" with a strong emphasis on team guidance, quality control, and customer satisfaction. Proven ability to resolve client concerns and implement effective cleaning practices, driving operational excellence.
"Professional Household Packer" with keen eye for detail and commitment to quality. Known for ensuring accurate packing methods and efficient packing processes. Dependable team player with strong focus on achieving results and adapting to changing demands.
Overview
15
15
years of professional experience
Work History
Cleaner Supervisor/ Packing Crew Leader
All American Moving Services
Merced, CA
01.2016 - Current
- Supervised cleaning operations, ensuring adherence to safety and quality standards.
- Trained and mentored new cleaning staff on techniques and procedures.
- Resolved customer concerns regarding cleaning services, enhancing client satisfaction levels.
- Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
- PACKING CREW LEADER
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cook Shift Leader
3 Gallos (food Truck)
Merced, CA
05.2011 - 09.2014
- Coordinated inventory with owner, optimizing stock levels to reduce waste.
- Enhanced customer satisfaction through exceptional food quality and prompt service delivery.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Placed orders to restock items before supplies ran out.
- Developed weekly menus, incorporating seasonal ingredients to enhance offerings.
Education
No Degree - Gramer School Only
20 De Noviembre
Cotija De La PazSkills
- Health and safety
- Cleaning practices
- Ordering cleaning supplies
- Vacuuming and sweeping
- Customer service-focused
- Cleaning bathrooms
- Cleaning and sanitation
- Team guidance and motivation
- Task assignment
- Quality assurance and control
Accomplishments
My biggest accomplishments are my 6 children. One works as a concrete finisher, my other son is a Class A driver along with his Dad, my daughter just finished nursing school, my other daughter is going to school to be a Dental Assistance and my 14 year old is currently enrolled in school.
Timeline
Cleaner Supervisor/ Packing Crew Leader
All American Moving Services
01.2016 - Current
Cook Shift Leader
3 Gallos (food Truck)
05.2011 - 09.2014
No Degree - Gramer School Only
20 De Noviembre