Martha Franco
Cathedral City
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Spa Attendant
The Spa at Sec-He
03.2025 - Current
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Greeted guests and escorted to correct treatment rooms.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Assisted customers with finding items and storing belongings.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Offered assistance to customers by rehanging unwanted clothing and finding requested sizes.
- Conducted locker room tours and provided information and directions.
- Promptly responded to all requests for assistance.
Hostess/Busser/Food Runner
Azucar Restaurant
10.2020 - 07.2023
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Provided patrons with estimated waiting times during peak service hours.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Provided attentive service and proactively assessed guest needs.
- Assisted customers with carry-out service.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
- Seamlessly adapted to changes in menu or kitchen procedures to maintain service efficiency.
- Utilized point of sale (POS) systems to relay orders and manage customer bills when necessary.
- Monitored food quality before serving, ensuring all dishes met establishment standards.
Hostess/Busser/Food Runner
Roy’s Hawaiian Fuision
05.2015 - 07.2020
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Trained new staff in bussing and cleaning procedures.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Reset and cleaned tables quickly to prepare for new customers.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Addressed customer complaints and inquiries to verify satisfaction.
- Assisted wait staff with timely food delivery and guest requests.
- Arranged tables and chairs for special occasions and events.
- Monitored dining room and bar areas for signs of overcrowding.
Education
Associate of Arts - Early Childhood Education
College of The Desert
Palm Desert, CA05-2020
High School Diploma -
Cathedral City High School
Cathedral City, CA06-2013
Skills
- Communication
- Adaptability
- Leadership
- Problem-solving
- Effective multitasking
- Health and safety
- Active listening
- POS systems
- Relationship building
- Customer service
- Time management
- Hospitality service
- Fine dining
- Quick learner
- Positive and professional
- Stress management
- Follow-up skills
- Task prioritization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Spa Attendant
The Spa at Sec-He
03.2025 - Current
Hostess/Busser/Food Runner
Azucar Restaurant
10.2020 - 07.2023
Hostess/Busser/Food Runner
Roy’s Hawaiian Fuision
05.2015 - 07.2020
Associate of Arts - Early Childhood Education
College of The Desert
High School Diploma -
Cathedral City High School