Summary
Overview
Work History
Education
Skills
Timeline
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Martha Finch

Ione

Summary

Dynamic and detail-oriented Secretary at Finch Body Shop, adept at enhancing office efficiency through advanced data management and exceptional customer service. Proven ability to maintain confidentiality while streamlining processes, resulting in improved communication and organization. Skilled in verbal and written communication, contributing to a positive work environment and effective client relations.

Overview

27
27
years of professional experience

Work History

Secretary

Finch Body Shop
02.1999 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Streamlined invoice processing, improving accuracy and efficiency of financial operations.
  • Provided comprehensive support to new staff, facilitating faster integration into team.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Established administrative work procedures to track staff's daily tasks.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Education

Calaveras High School
San Andreas CA

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization

Timeline

Secretary

Finch Body Shop
02.1999 - Current

Calaveras High School

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Martha Finch