Martha Fehr
Lethbridge,AB
Summary
Personable Office Administrator with 2 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
10
10
years of professional experience
Work History
Office Administrator
Minerals Technologies
03.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Bolstered project success through diligent tracking of deadlines, allocation of resources, and provision of status updates to stakeholders as needed.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Nail Technician
Serenitá Nails
10.2014 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Spa Manager
Catwalk Salon Spa
03.2019 - 03.2022
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
- Developed strong relationships with vendors to secure best pricing on products and supplies.
- Managed inventory control, reducing waste and lowering product costs.
- Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- File Organization
- Customer Engagement
- Verbal Communication
- Telephone reception
- Document Scanning
- File Maintenance
- Inbound phone call handling
- Payroll Administration
- Customer Service
- Team Development
- Customer Relationship Management
- Oracle expertise
- Kronos expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Professional Working
Timeline
Office Administrator
Minerals Technologies
03.2022 - Current
Spa Manager
Catwalk Salon Spa
03.2019 - 03.2022
Nail Technician
Serenitá Nails
10.2014 - Current