Martha Duarte
Ramona
Summary
Detail-oriented and knowledgeable Chiropractic Assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience dedicated to optimal patient care. Conversational English and Spanish abilities.
Overview
6
6
years of professional experience
Work History
Chiropractic Assistant
TrueCare
01.2022 - Current
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards
- Enhanced development in the chiropractic department through training and coaching of new employees across multiple locations
- Processed insurance referrals and authorizations for a wide range of medical services
Customer Service Representative
GEICO Insurance Company
01.2021 - 01.2022
- Provided exemplary insurance advice to customers by taking inbound phone calls and assisting with policy and service inquiries
- Analyzed insurance policy contracts and coverages to accurately establish new and maintain existing policyholders
- Effectively addressed billing inquiries, policy modifications, and provided valuable suggestions
- Demonstrated the ability to manage high call volumes while consistently projecting professionalism, empathy, and exceptional attention to detail
Shift Leader
Jersey Mike's Subs
01.2019 - 01.2021
- Collaborated with Assistant and General Managers to ensure adherence to company standards in all aspects of daily operations, such as cash management, conflict handling, and employee oversight.
- Exhibited proficiency in multitasking by managing various responsibilities simultaneously such as food preparation, cash handling, and ensuring exceptional customer satisfaction
- Contributed to enhancing the customer experience by working closely with other service crew members in a team-oriented environment.
Education
Medical Assistant Certification -
US Colleges
San Diego, CA05.2021
High School Diploma -
Ramona High School
Ramona, CA05.2020
Skills
- Bilingualism (Eng/Span)
- CPT Codes
- Insurance Verification
- Electronic Health Records Handling
- Medical Billing
- Healthcare Compliance Understanding
- Customer Engagement
- Patient Scheduling
- Personal Management
- Punctuality
Languages
Spanish
Native or Bilingual
Timeline
Chiropractic Assistant
TrueCare
01.2022 - Current
Customer Service Representative
GEICO Insurance Company
01.2021 - 01.2022
Shift Leader
Jersey Mike's Subs
01.2019 - 01.2021
Medical Assistant Certification -
US Colleges
High School Diploma -
Ramona High School
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