Martha Diarte
Calexico
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Quality Control Inspector
Trident Seafoods
Kodiak
07.2023 - 09.2024
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Performed first article inspection on incoming raw materials.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Provided technical support to other departments regarding quality related topics and initiatives.
Server
Golden Corral
Yuma
11.2016 - 03.2022
- Served beverages to customers
- Greeted and accommodated guests, building positive experience from first interaction
- Assisted with training of new staff members
- Used focus and memorization skills to keep track of tables and remember orders
- Used good communication skills to reduce guest dissatisfaction
- Processed payments and completed register transactions accurately
Cashier
Burlington
El Centro
06.2015 - 06.2016
- Assisted customers with finding the right product for their needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Helped customers by answering questions and locating merchandise.
Cashier
Churchs Chicken
Yuma
10.2012 - 06.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Diploma -
COBACH
SONORA, MEXICO07.2004
Some College (No Degree) - Administration of Justice
Arizona Western College
Yuma, AZSkills
- Computer Training
- Network Management
- Hardware Installation
- Network Maintenance
- Product Recommendations
- Customer Service
- Cash Register Operation
- Customer Assistance
- Payment Processing
- Returns processing
- ID Verification
- Product restocking
- Cash Handling
- POS Systems
- Money Handling
- Inspection documentation
- Materials Testing
- Raw materials testing
- Safe Food Handling
- Item promotion
- Quality Control
Languages
Spanish - English
Timeline
Quality Control Inspector
Trident Seafoods
07.2023 - 09.2024
Server
Golden Corral
11.2016 - 03.2022
Cashier
Burlington
06.2015 - 06.2016
Cashier
Churchs Chicken
10.2012 - 06.2015
Diploma -
COBACH
Some College (No Degree) - Administration of Justice
Arizona Western College
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