Martha Cotero
Los Angeles
Summary
Highly skilled communicator with ability to interact with different personalities seeking a challenging and rewarding position.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
Work History
Office Coordinator
V&A Flooring
12.2015 - 03.2020
- Assisted customers by addressing service inquiries and guiding them through purchasing and installation processes. Supported daily data entry activities to maintain accuracy in customer invoicing and installation scheduling. Helped optimize office workflows by confirming document completion and signatures before invoicing. Managed communication efforts by screening calls and keeping client records updated. Aided various departments in developing service informational packets and improved inter-office communication through instant messaging.
Client Advisor
Arch Escrow
06.2013 - 10.2014
- Enhanced client satisfaction by effectively addressing inquiries about services and guiding them through refinancing and home buying steps. Improved data integrity by meticulously reviewing and updating client information in the database. Increased operational efficiency by managing document processing and check issuance for all parties. Strengthened communication within the team by screening calls, filing, and updating client records. Supported the department in creating service informational packets and responded promptly to inter-office messages from real estate agents and loan officers. Fostered a collaborative work environment by assisting with diverse administrative tasks to support the realty team.
Staffing Coordinator
Helpmates Staffing Services
03.2012 - 02.2013
- Directed daily data management operations to maintain accurate client information in the database. Optimized office workflows by overseeing document processing and signature collection prior to client file distribution. Collaborated with various departments to develop service informational packets and provided strategic administrative support to improve team productivity.
- Coordinated recruitment processes, ensuring alignment with staffing needs and timelines.
Client Relationship Manager
Bankers First Realty
09.2006 - 04.2011
- Oversaw customer service operations to enhance client relations and promote realty services. Managed document scanning and revisions in a centralized database to maintain comprehensive customer histories. Articulated transaction details and facilitated necessary paperwork for refinancing and home purchases. Coordinated daily activities such as handling high-volume phone calls, managing visitor traffic, scheduling appointments, and processing data entries while addressing public inquiries. Fostered superior guest satisfaction by implementing established procedures and maintaining proactive client engagement.
Client Relationship Manager
The Realtors Escrow
08.2005 - 09.2006
- Achieved high client satisfaction by resolving inquiries about services and clarifying refinancing and home buying procedures. Improved data integrity through precise daily data entry and thorough revision of client information in the database. Maximized office efficiency by confirming all documents were properly signed and processed before check distribution. Strengthened communication channels by managing call screenings, organizing documents, and updating client records. Delivered well-prepared service informational packets and facilitated prompt responses to inter-office inquiries from real estate agents and loan officers. Supported the realty team with diverse administrative tasks to enhance operational success.
- Analyzed client feedback to enhance service delivery and drive customer satisfaction.
Education
Diploma -
Huntington Park High School
Huntington Park, CAundefined
Cerritos College
02.2012
Skills
- Effective collaboration with management and clients
- Experienced in high-pressure settings
- Effective organizational skills
- Proficient in fostering varied customer connections
- Skilled in managing multiple tasks
- Experienced with software programs
- Fluent in English and Spanish
- Commitment to service excellence
Timeline
Office Coordinator
V&A Flooring
12.2015 - 03.2020
Client Advisor
Arch Escrow
06.2013 - 10.2014
Staffing Coordinator
Helpmates Staffing Services
03.2012 - 02.2013
Client Relationship Manager
Bankers First Realty
09.2006 - 04.2011
Client Relationship Manager
The Realtors Escrow
08.2005 - 09.2006
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Cerritos College
Diploma -
Huntington Park High School