Martha Chinecherem

• • Handle general sales, assisting customers with product selection and purchase.
• • Keep accurate records of overall sales transactions and inventory
• • Provide customer service, addressing inquiries and resolving issues promptly.
• • Process orders and handle payments efficiently.
• • Maintain product displays and ensure the sales area is organized and
• well-stocked.

• Managed approximately 30 incoming calls, emails, faxes per day from customers.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat referrals
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service
• Managed all aspects of a food business, cooking traditional African dishes and baking pastries for delivery.
• Organized and scheduled deliveries, ensuring on-time service for large orders.

I was a dedicated and experienced native English teacher working remotely with an esteemed English school based in Ukraine. My main duty is to instruct General English to both individuals and group learners while creating an atmosphere that supports language competency and development. My teaching style is inclusive and flexible enough to work with students of all levels, from young children to adults.

During my 3-month summer position as a Sales Representative in a call center in Ukraine, I was responsible for introducing new clients to the trading market, teaching them how to trade and invest, and building strong relationships based on trust. My key responsibilities included:

• Client Onboarding: Engaged potential clients, explaining trading market benefits and opportunities.

• Education and Training: Conducted personalized training sessions to educate clients on trading strategies, risk management, and platform usage.

• Relationship Building: Developed and maintained strong client relationships through consistent support and personalized advice.

• Portfolio Management: Provided ongoing support and advice to clients, helping them manage their portfolios and stay informed about market trends.