Martha Bradley
Roseville
Summary
Objective:
Organized Allied Healthcare professional seeking to continue my career within an environment centered on providing quality patient care services.
Experienced with managing operations and ensuring compliance with health regulations. Utilizes strong leadership skills to guide teams and streamline processes for accurate and timely results. Knowledge of quality control procedures and safety protocols.
Medical professional with robust history in managing operations with full focus on collaboration, reliability, and adapting to the organizations changing needs. Proven track record of uplifting team performance and driving efficiency in processing. Excellent at fostering collaborative environment with dedication and enthusiasm.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Laboratory Supervisor
Sutter Roseville Medical Center
06.2023 - Current
- Enhanced laboratory efficiency by implementing new testing procedures and protocols.
- Implemented process improvements that resulted in improved accuracy of test results and reduced time-to-result metrics.
- Streamlined workflow for faster result turnaround, optimizing staff scheduling and task allocation.
- Conducted regular performance evaluations for staff members, providing constructive feedback to support professional growth opportunities.
- Reviewed daily workload distribution among lab personnel to balance responsibilities evenly across the team while meeting deadlines.
- Ensured compliance with all regulatory requirements, maintaining proper documentation and recordkeeping practices.
- Maintained up-to-date knowledge of industry advancements and implemented cutting-edge technologies where appropriate.
- Managed a team of medical technologists, providing coaching and guidance to ensure optimal performance.
- Developed comprehensive training programs for new hires and ongoing education for existing staff members.
- Facilitated strong communication between lab staff, physicians, nurses, and other healthcare professionals to ensure seamless collaboration on patient care.
- Improved patient safety by maintaining strict quality control measures on all laboratory equipment and processes.
Supervisor of Operations
Quest Diagnostics, Patient Services
05.2020 - 05.2023
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Supervisor of Operations
Saint Agnes Medical Center
03.2010 - 01.2020
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Monitored front areas so that questions could be promptly addressed.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 62 employees.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
BS - Biology, Allied Health Business Administration
University of Phoenix
Phoenix, ArizonaSkills
- Regulatory compliance
- Quality control
- Laboratory procedures
- Data analysis
- Team management
- Effective communication
- Teamwork and collaboration
- Excell Spreadsheets
- PowerPoint
- Problem-solving
Accomplishments
- Supervised team of 62 plus staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets, and daily/weekly metrics for monthly reporting.
Leadership Experience
Successfully lead a team that constantly met metrics and productivity while finding innovative ways to perform job functionalities that exceeded expectation. If there were obstacles that prevented workflow and process, I immediately communicated to the team, and resolved issues to prevent further delay in completing tasks.
Communication Skills
Create new policies on any new regulations. Ensuring that staff review all regulated guidelines through assigning continued education and e-learning tools for efficiency. Ability to communicate with integrity and agility under various circumstances that proved favorable within the team.
Certification
- Laboratory Management LMS(ASCP)-American Society for Clinical Pathology Board of Leadership and Management.
- Phlebotomy Technician Certification (PBT) - American Society for Clinical Pathology (ASCP).
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Six Sigma Training
(ASCP) Certification, Management & Leadership Certification
I have completed one year of management and leadership courses that enhanced my knowledge and skills. I maintain my ASCP certification through ongoing education courses for better leadership.
Timeline
Medical Laboratory Supervisor
Sutter Roseville Medical Center
06.2023 - Current
Supervisor of Operations
Quest Diagnostics, Patient Services
05.2020 - 05.2023
Supervisor of Operations
Saint Agnes Medical Center
03.2010 - 01.2020
- Laboratory Management LMS(ASCP)-American Society for Clinical Pathology Board of Leadership and Management.
- Phlebotomy Technician Certification (PBT) - American Society for Clinical Pathology (ASCP).
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Six Sigma Training
BS - Biology, Allied Health Business Administration
University of Phoenix
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