MARTHA ALVAREZ
Stockton
Summary
Upcoming vocational nurse graduate with excellent educational credentials and hands-on patient care experience. Possess a fundamental knowledge of medical terminology, health care policies and patient care values. Aspiring to combine ongoing nursing education and experience to secure a nursing position in a dynamic healthcare setting.
Overview
2024
2024
years of professional experience
Work History
Student Nurse
MODESTO POST ACUTE
01.2024 - Current
- Supported nurses with various tasks and administered medications
- Measured blood pressure and other vitals
- Served meals
Cashier Receptionist
Kaiser Permanente
01.2022 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamline appointment check-in process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from clients.
Licensed Sales Representative
Kaiser Permanente
01.2012 - 01.2022
- Increased client satisfaction by providing knowledgeable insurance advice and tailored policy recommendations.
- Assisted clients in selecting appropriate coverage for their needs, resulting in improved customer retention rates.
Customer Service Representative
Kaiser Permanente
01.2006 - 01.2012
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and improving overall user experience.
Front Office Receptionist
Planned Parenthood
01.2002 - 01.2006
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Scheduled and confirmed appointments.
- Provided pregnancy test results and counseling services.
- Interpreted for patients in the exam room.
MEDICAL CENTER
1 1 - 1 1
- Performed EKGsBRANDEL MANOR HOURS
- Inserted a foley catheter
- Performed COVID tests and TB shotsVINTAGE FAIRHOURS
- Administered PO, SQ, IM, topical, and sublingual medications
- Worked under direct supervision of either an RN or LVN providing bedside care and treatments
Education
Vocational Nursing Diploma -
GURNICK ACADEMY
Bachelor of Science - Health Science
CALIFORNIA STATE UNIVERSITY
05.2022
Basic Life Support (BLS) -
Skills
- Fluent in Spanish
- Microsoft Office
- Privacy and Confidentiality
- Empathy and Compassionate Care
Clinical and Rotation Experience
Brandel
Timeline
Student Nurse
MODESTO POST ACUTE
01.2024 - Current
Cashier Receptionist
Kaiser Permanente
01.2022 - Current
Licensed Sales Representative
Kaiser Permanente
01.2012 - 01.2022
Customer Service Representative
Kaiser Permanente
01.2006 - 01.2012
Front Office Receptionist
Planned Parenthood
01.2002 - 01.2006
Vocational Nursing Diploma -
GURNICK ACADEMY
Bachelor of Science - Health Science
CALIFORNIA STATE UNIVERSITY
Basic Life Support (BLS) -
MEDICAL CENTER
1 1 - 1 1