Summary
Overview
Work History
Education
Skills
Timeline
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Martha Alamo

Martha Alamo

San Diego

Summary

Dynamic banking professional with extensive experience, excelling in staff management and compliance. Proven ability to enhance customer satisfaction through effective conflict resolution and operational excellence. Bilingual in English and Spanish, I have successfully mentored teams and improved service delivery, consistently meeting performance goals.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Banner Bank
Chula Vista
08.2021 - Current
  • Assist in daily branch operations and staff management at a community-focused financial institution.
  • Conduct training sessions for new employees on banking policies and customer service standards.
  • Oversee compliance with federal regulations and internal policies during daily transactions.
  • Manage customer service inquiries and complaints in a timely manner.
  • Supervise daily operations, including scheduling shifts and assigning duties.
  • Delegate work to staff, setting priorities, and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Senior Teller

Banner Bank
Chula Vista
10.2016 - 08.2021
  • Processed customer transactions efficiently and accurately.
  • Assisted customers with account inquiries and banking services.
  • Managed cash drawer to ensure compliance with bank policies.
  • Mentored junior tellers on operational procedures and customer service.
  • Educated customers about bank products and services to enhance satisfaction.
  • Resolved customer complaints promptly while maintaining professionalism.

Teller II

First Bank
San Diego
02.2014 - 08.2016
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Built and maintained client relationships through quality, personalized interactions.
  • Delivered exceptional service to customers in person or over telephone.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.

Education

General Studies

San Diego City College
03.2005

High School Diploma -

Southwest High School
06.2003

Skills

  • Bilingual (English/Spanish)
  • Staff management
  • Compliance
  • Customer service
  • Operational procedures
  • Time management
  • Conflict resolution
  • Performance evaluation
  • Risk assessment
  • Money handling
  • Recruiting and interviewing
  • Employee performance evaluations

Timeline

Assistant Manager

Banner Bank
08.2021 - Current

Senior Teller

Banner Bank
10.2016 - 08.2021

Teller II

First Bank
02.2014 - 08.2016

General Studies

San Diego City College

High School Diploma -

Southwest High School

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Martha Alamo