Martha Aguayo
Highland
Summary
Detail-oriented professional with strong team collaboration skills. Experienced in maintaining a clean and safe work environment while ensuring efficient processes and exceptional customer service.
Overview
9
9
years of professional experience
2013
2013
years of post-secondary education
Work History
Inbound Admin
Amazon
Ontario
02.2025 - 01.2026
- Inspected materials for damages and reported any discrepancies to the warehouse supervisor.
- Collaborated with team members to consistently achieve daily production goals.
- Verified and labeled incoming goods for accurate storage and inventory management.
- Adhered to company policies regarding material handling procedures.
- Scanned and organized items into designated bins for efficient shipping process.
- Scanned products with hand-held scanners to place in bar-coded shelf location.
- Updated and maintained databases with current information.
Warehouse Admin clerk
Walmart FC
Chino
09.2024 - 01.2025
- Replenished perishable items and removed expired items to maintain product freshness.
- Inspected merchandise upon delivery for damages or discrepancies and reported issues to ensure quality control.
- Scanned carton labels and shelf stickers to reconcile items on hand with inventory records.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Packed and unpacked items for efficient stocking in stockrooms, warehouses, and storage yards.
- Managed inventory records using Walmart's inventory management system.
- Supported data entry tasks using various software applications for accuracy.
Exceptionist Clerk/Packer Associate
Walmart FC
Chino
03.2020 - 06.2023
- Partnered with management to streamline warehouse processes and procedures, enhancing operational efficiency.
- Led a team of warehouse personnel to ensure effective execution of daily tasks and responsibilities.
- Oversaw warehouse job functions to meet on-time delivery needs.
- Ensured that all orders were packed correctly prior to leaving the warehouse according to customer specifications.
- Successfully handled large volumes of orders with accuracy and speed.
- Utilized barcode scanning technology for accurate identification and tracking of product during shipping process.
- Maintained a clean and safe work environment by adhering to safety protocols and procedures.
- Coordinated with team members to provide timely updates on order fulfillment status, fostering clear communication.
- Practiced good housekeeping to keep areas of responsibility safe, clean and tidy.
Server
Market Broiler
Ontario
06.2019 - 03.2020
- Greeted and accommodated customers, building a positive experience from the first interaction.
- Obtained customers orders and promptly delivered drinks and food orders.
- Exercised focus and concentration to keep track of tables and remember orders.
- Influenced guest purchases by promoting higher margin items and add-ons.
- Executed front-of-house tasks, enhancing dining experiences and fostering customer loyalty.
- Memorized menu to help diners make informed meal choices.
- Created and maintained optimal communication chain, reducing guest dissatisfaction.
- Implemented alcohol awareness procedures to prevent intoxication.
- Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff.
- Delivered customer checks and securely processed credit card or cash payments.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Maintained knowledge of food safety and emergency procedures, remaining aware of accident prevention policies.
- Built strong relationships with regular customers, contributing to repeat business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Prioritized multiple tasks in fast paced environment and always remained calm and composed.
Office Clerk/ Dispatch
Interstate Home Services
Whittier
01.2017 - 01.2019
- Streamlined office operations and procedures, managing filing systems, data entry, and record keeping to enhance workflow.
- Coordinated work orders, messages, and information between drivers and office via telephone and two-way radio.
- Maintained accurate records of dispatches, pickups, and deliveries.
- Answered incoming calls; directed them to appropriate personnel or took detailed messages when necessary.
- Resolved client issues and answered questions about services, ensuring satisfaction and clarity in communications.
- Greeted visitors at front desk; provided assistance to ensure a professional atmosphere.
- Processed invoices for payment after verifying accuracy of driver's logs.
Education
High School Diploma -
Garey High School
PomonaSkills
- Safety compliance
- Task prioritization
- Attention to detail
- Customer service
- Team collaboration
- Cross-training
- Communication skills
- Conflict resolution
- Critical thinking
Languages
Spanish
Timeline
Inbound Admin
Amazon
02.2025 - 01.2026
Warehouse Admin clerk
Walmart FC
09.2024 - 01.2025
Exceptionist Clerk/Packer Associate
Walmart FC
03.2020 - 06.2023
Server
Market Broiler
06.2019 - 03.2020
Office Clerk/ Dispatch
Interstate Home Services
01.2017 - 01.2019
High School Diploma -
Garey High School