Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marten Gonzalez

Whistler,BC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Acer Vacation Rentals
11.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.

Freezer Picker & Forklift Operator

Labourforce
03.2021 - 09.2023
  • Excellent communication skills, both verbal and written.
  • Work effectively in fast-paced environments.
  • Demonstrate creativity and resourcefulness through development of innovative solutions.
  • Remove orders from storage, wrap, and stage for shipments.
  • Transport goods between warehouse locations according to shipment and storage needs.
  • Promote warehouse safety by reporting or resolving safety hazards and observing WHS guidelines.
  • Ship material and perform boxing, packing, labelling, and preparation of related documents.

Host

Terrigal Beach House
06.2020 - 03.2022
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Electrical Apprentice

Eltis Airconditioning PTY LTD
11.2017 - 03.2021
  • Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
  • Handled installation of electrical components by splicing, joining, and connecting wire.
  • Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
  • Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
  • Managed complex projects and maintained reputation for completing work on-time and under-budget.

Customer Service Agent

Cash Converters
08.2016 - 04.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Food Waiter

Outback Jacks
02.2018 - 11.2018
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Electrician's Apprentice

Illuminate Electrical
01.2017 - 11.2017
  • Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
  • Managed business report generation, recordkeeping and supply ordering.
  • Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
  • Troubleshot and repaired malfunctioning systems and components.
  • Understood and used proper tools and equipment to install and maintain electrical systems.

Pizza Shop Assistant

Pizza Hut
01.2015 - 03.2017
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Filled out daily shift log to record amount of food prepared, used and leftover.


Education

Bachelor of Science - Civil Engineering

Macquarie University
Sydney, NSW
07.2027

Standard Foundation Course -

Macquarie University
Sydney, NSW
03.2022

High School Diploma -

Galston High School
Galston, NSW
2016

Skills

  • Operator Support
  • Job Site Management
  • Site Cleanup Management
  • Resource Allocation
  • Effective Working Relationships
  • Operational Efficiency
  • Information Updates
  • Project Planning
  • Microsoft Excel
  • Coordinate Events
  • Attention to Detail
  • Forklift Operator

Certification

  • Certified Forklift Operator, Americold Logistics - March 2021 - Currently Employed
  • General Construction Induction Card - White Card

Timeline

Front Desk Agent

Acer Vacation Rentals
11.2023 - Current

Freezer Picker & Forklift Operator

Labourforce
03.2021 - 09.2023

Host

Terrigal Beach House
06.2020 - 03.2022

Food Waiter

Outback Jacks
02.2018 - 11.2018

Electrical Apprentice

Eltis Airconditioning PTY LTD
11.2017 - 03.2021

Electrician's Apprentice

Illuminate Electrical
01.2017 - 11.2017

Customer Service Agent

Cash Converters
08.2016 - 04.2020

Pizza Shop Assistant

Pizza Hut
01.2015 - 03.2017

Bachelor of Science - Civil Engineering

Macquarie University

Standard Foundation Course -

Macquarie University

High School Diploma -

Galston High School

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Marten Gonzalez