Summary
Overview
Work History
Skills
Timeline
Generic

Martell Proctor

Oakland

Summary

Dynamic and self-motivated professional with a proven track record at Goodwill, excelling in customer service management and team leadership. Skilled in packaging and labeling, I fostered a collaborative environment while enhancing customer satisfaction. Committed to continuous improvement, I implemented training initiatives that elevated team performance and operational efficiency.

Overview

4
4
years of professional experience

Work History

Sales Associate

Foot Locker
03.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Customer Service Manager

Goodwill
09.2024 - 03.2025
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Implemented ongoing training initiatives for existing employees, promoting continuous professional development within the organization.
  • Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Multi Purpose Clerk

FoodMaxx Supermarkets
11.2021 - 12.2022
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Improved warehouse efficiency by skillfully operating pallet jacks for transporting materials and organizing inventory.
  • Performed routine maintenance tasks such as sweeping floors, cleaning shelves, and removing debris to maintain an attractive store appearance.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.

Skills

  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing

Timeline

Customer Service Manager

Goodwill
09.2024 - 03.2025

Sales Associate

Foot Locker
03.2024 - Current

Multi Purpose Clerk

FoodMaxx Supermarkets
11.2021 - 12.2022

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Martell Proctor