Marta Vieira
Toronto,ON
Summary
A professional and organized individual with extensive experience as a personal care worker in addition to a sanitation and disinfection specialist. Experienced Personal Care Assistant knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
North York General Hospital – Nursing Resource Team
09.2023 - Current
- Assists in the admission, transfer, and discharge process
- Provides direct patient care as delegated by RN staff
- Float from one department to another depending on the needs of the hospital
- Assists with procedures ordered by physician and supervised by a Registered Nurse (RN)
- These include, but are not limited to, personal care, ambulation, and care of the general medical/surgical patient with special emphasis on geriatric and post-operative care.
- Enhanced patient comfort by providing compassionate and attentive care.
- Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
Patient Care Assistant
North York General Hospital – Emergency department
11.2021 - 09.2023
- Knowledgeable in interacting with persons with all forms of disabilities (physical, intellectual, visual, hearing, neurological)
- Managing patients’ ADLs; personal hygiene, feeding, toileting, personal care of eyeglasses, dentures, and hearing aids
- Providing preventative care and appropriate measures regarding treatments, repositioning, walk/gait tests (as supervised by primary registered nurse), and personal preferences
- Observing and understanding residents’ behavioral reactions, emotional status, and physical capabilities during day-to-day ADLs
- Ensuring behaviors/abilities/eating habits/mental status is appropriately reported to primary nurse
- Collaborating with fellow patient assistants, nurses, dietary specialists, and families regarding specialized care of clients in a fast-paced environment of the Emergency Department
Environmental Services Attendant
North York General Hospital
03.2008 - 11.2021
- Performs terminal cleaning procedures as prescribed by established procedures in preparation for new admissions and patient transfers contributing
- Thoroughly cleans isolation rooms following established Infection Prevention Control protocols, to ensure smooth patient flow, quickly turning around beds and increasing rate of bed occupancy
- Identifies and eliminates safety risks to patients and staff by addressing hazards and reporting them to the appropriate department resulting in reduced incidents
- Collaborates with Clinical Team Managers, nurses, clinical support, and administrative staff members to ensure beds and rooms are cleaned thoroughly and in a timely manner minimizing delays on new patient admissions
- Communicates with Infection Prevention & Control team and nurses to identify type of isolation to perform the properly cleaning procedures which helps prevent and minimize outbreaks in patient units
- Ensures proper usage of chemicals, and proper labeling of hazardous materials in accordance with Infection Prevention & Control and the Ministry of Labour.
Personal Care Assistant
Revera Retirement Living
10.2007 - 01.2010
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
Deli/Meat Clerk
Pavao Deli and Meat
10.2007 - 01.2010
- Provided front-line customer service; handled customer inquiries, requests and complaints
- Increased customer satisfaction and loyalty
- Performed cleaning duties and identified hazards to ensure customer safety while shopping
- Provided recommendation of products to help customer determine which one is more suitable for their needs
- Resolved customer complaints resulting in increased customer satisfaction and loyalty.
Education
Associate of Arts -
Humber College
Toronto, ON04.2022
Skills
- Organizational standards
- Healthcare operations
- ADL support
- Privacy and confidentiality
- Emotional Support
- Dementia Care
- Clinical Documentation
- Recreational Activities
- Personal Hygiene Assistance
- Housekeeping tasks
Languages
English
Full Professional
Portuguese
Full Professional
Certification
- CPCT/A - Patient Care Technician/Assistant
- CPR Certified
Timeline
Patient Care Assistant
North York General Hospital – Nursing Resource Team
09.2023 - Current
Patient Care Assistant
North York General Hospital – Emergency department
11.2021 - 09.2023
Environmental Services Attendant
North York General Hospital
03.2008 - 11.2021
Personal Care Assistant
Revera Retirement Living
10.2007 - 01.2010
Deli/Meat Clerk
Pavao Deli and Meat
10.2007 - 01.2010
Associate of Arts -
Humber College
- CPCT/A - Patient Care Technician/Assistant
- CPR Certified
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