Marta Mendoza
San Francisco
Summary
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help the team succeed. Seeking an opportunity to expand skills. Results driven employee with background in retail sales, skilled in customer service and product knowledge. Excel in communication, and adaptable to new environments.
Overview
4
4
years of professional experience
Work History
Front End Supervisor
Whole Foods Market
San Francisco
11.2024 - Current
- Delegated work to ensure a smooth operation, made sure the team was working efficiently, and assigned any new tasks that needed to be accomplished among employees.
- Managed day-to-day customer service issues, and resolved customer problems by investigating issues, answering questions, and building rapport.
- Operated and monitored daily cash-handling procedures, register operations, product returns, and audits using Retalix.
Whole Body Team Member
Whole Foods Market
San Francisco
02.2023 - 10.2024
- Developed product knowledge on various natural food and body care items, including vitamins, supplements, body care, and skin care items.
- Stocked, maintained quality and freshness, and sold products, while maintaining excellent customer service.
- Created an inviting atmosphere for customers by providing excellent customer service through active listening and problem-solving techniques.
- Built relationships with customers to ensure repeat business opportunities by offering special promotions or discounts when applicable.
Store Manager
Revea
San Francisco
04.2023 - 10.2023
- Managed inventory and supplies, maintained a well-stocked and organized facial studio space to deliver uninterrupted services for clients.
- Implemented an efficient scheduling system to keep track of appointments, enabling timely communication with estheticians, and ensuring a smooth workflow.
- I took an active role in coordinating events, including influencer gatherings, to increase brand visibility and attract potential clients.
- Implemented visual merchandising strategies to enhance product displays and appeal.
- Analyzed sales data to identify trends and adjust strategies accordingly
- Researched and educated customers and estheticians on brands that work with the company. Understood their stories and how they aligned with the company’s mission.
Visual Merchandise Expert and Sales Lead
Shoe Palace
San Francisco
04.2022 - 09.2022
- Minimized product delays by keeping an organized inventory of in-demand items.
- Planned any future promotions, including products to feature, and optimal advertising strategies.
- Resolved customer issues, and made an enjoyable experience for the customer.
- Meet the daily sales goal quota while maintaining a fantastic appearance of the store.
- Conducted regular staff meetings to communicate updates, expectations, future product releases, and new sales goals.
Education
Bachelor of Arts - Political Science
San Francisco State University
San Francisco, CA05-2026
High School Diploma -
Immaculate Conception Academy
05-2019
Skills
- Customer service
- Visual merchandising
- Team leadership
- Event coordination
- Conflict resolution
- Inventory management
- Goal oriented
- Productive
- Attention to Detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front End Supervisor
Whole Foods Market
11.2024 - Current
Store Manager
Revea
04.2023 - 10.2023
Whole Body Team Member
Whole Foods Market
02.2023 - 10.2024
Visual Merchandise Expert and Sales Lead
Shoe Palace
04.2022 - 09.2022
Bachelor of Arts - Political Science
San Francisco State University
High School Diploma -
Immaculate Conception Academy