Marta Ivanchyshyn
Edmonton,Canada
Summary
Dedicated and results-driven Assistant General Manager with 4 years of experience in restaurant management. Proven track of optimizing operational efficiency, delivering exceptional customer service, and driving revenue growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Pyro/Oro restaurant
04.2024 - Current
- Conducting daily pre-shift and weekly departmental meetings to maximize organizational efficiency.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Assistant General Manager
Altamarea Group
03.2023 - 09.2023
- Assisting the General Manager in overseeing daily restaurant operations, ensuring high-quality service delivered and adherence to company standards.
- Maximizing team potential through targeted training and development.
- Contribution to strategic planning and marketing initiatives, resulting in a 37% increase in customer traffic within 3 months.
- Implementing health and safety protocols, maintaining a consistently clean and compliant restaurant environment.
- Engaging with customers to gather feedback and implement improvements, resulting in a 42% increase in positive online reviews.
Restaurant Manager
Altamarea Group
07.2022 - 03.2023
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Conducting daily pre-shift and weekly departmental meetings to maximize organizational efficiency.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Optimized profits by controlling food, beverage and labour costs daily.
Assistant Restaurant Manager
Altamarea Group
01.2022 - 06.2022
- Managing daily operations.
- Managing reservations and seating arrangement.
- Managing food and beverage inventory.
- Oversee the restaurant and manage staff to ensure a high level of service.
- Handling customer complaints with patience and sensitivity.
Food And Beverage Supervisor
Altamarea Group
02.2019 - 01.2022
- Assessing food and beverage quality before serving, confirming direct reports continuously produced items to high-quality standards.
- Keeping kitchen, restaurant and bar within hygiene regulations by instructing staff to sanitize areas regularly and after customer use.
- Maintained extensive knowledge of food and beverage menus to efficiently answer staff and customer queries.
Head Waitress
Burj Al Arab
08.2017 - 03.2018
- Delivered exceptional service by providing timely and friendly service to every customer.
- Completing shift beginning and end procedures, including POS set up and cash counting.
- Guiding and mentoring junior staff, improving their knowledge of menu items and service techniques.
Restaurant Waitress
H hotel
09.2016 - 08.2017
- Delivered friendly, attentive and helpful service to customers throughout dining experience.
- Processed cash, credit card and voucher payments using POS terminals.
- Suggested menu items based on customers' preferences, allergies or dietary needs.
Restaurant Waitress
Panorama hotel
05.2013 - 09.2014
- Welcomed customers in warm, friendly and polite manner upon arrival.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Delivered food and drinks to tables in line with restaurant standards.
Education
Bachelor - Hospitality management
The Institute of Economy And Tourism
Lviv, Ukraine01.2011
Skills
- Hospitality management
- Operation monitoring and control
- People management
- Health and safety management
- Customer-focused management
Certification
WSET Level 2 Award in Wines
Languages
Ukrainian
English
Polish
Timeline
Restaurant Manager
Pyro/Oro restaurant
04.2024 - Current
Assistant General Manager
Altamarea Group
03.2023 - 09.2023
Restaurant Manager
Altamarea Group
07.2022 - 03.2023
Assistant Restaurant Manager
Altamarea Group
01.2022 - 06.2022
Food And Beverage Supervisor
Altamarea Group
02.2019 - 01.2022
Head Waitress
Burj Al Arab
08.2017 - 03.2018
Restaurant Waitress
H hotel
09.2016 - 08.2017
Restaurant Waitress
Panorama hotel
05.2013 - 09.2014
Bachelor - Hospitality management
The Institute of Economy And Tourism
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