Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marta Corona-Gomez

Elk Grove,CA

Summary

Over 23 years experience working in Information Technology at LRCCD/Cosumnes River College. Expert in troubleshooting and resolving complex technical issues, complemented by exceptional communication skills. Demonstrated ability to improve productivity through effective training and technology integration. Skilled in network management and maintaining accurate IT asset documentation. Experienced in assembling, installing, configuring, and troubleshooting personal computer hardware/software. Exhibits exceptional customer service skills both in person and over the phone.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Senior Information Technology Technician

LRCCD\Cosumnes River College
03.2001 - Current
  • Utilized Service Central to track, manage, and resolve trouble tickets, improving response times and customer satisfaction
  • Enhanced communication between the IT department and end-users by simplifying complex technical concepts, making them easy to understand during both in-person and remote support or instruction.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Answered and triaged requests for assistance in order to provide top-notch support.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Supported users during company-wide technology migrations, training staff members on how to effectively utilize new tools for increased productivity.
  • Conducted regular audits of IT equipment inventory, ensuring accurate documentation of assets and timely replacement or disposal as needed.
  • Installed, configured and maintained computer systems and network connections.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Installed and configured Windows 10/Windows 11 operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Remote connect to client to update registry, user profiles, files and programs
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Configured hardware, devices, and software to set up work stations for employees.

Senior Network Technician

San Jose\Evergreen Community College District
01.1992 - 12.2000
  • Provided backup support to the Systems Administrator
  • Served as a technical resource, aiding staff in installing, repairing, and maintaining Network equipment
  • Responsible for the creation and maintenance of user accounts in Windows NT 4.0 server and Microsoft Exchange 5.0
  • Proficiently handled administration of tasks and user setup for HP K360 and 2-N9000 computers running HP-UX ver. 11.0.
  • Assisted with the installation, operation, and maintenance of Local and Wide Area Networks
  • Troubleshot and maintained Wide Area Network equipment, including connections to mainframe and Internet access.
  • Installed and configured Network workstations using Windows 95/98 and Windows 2000 client operating systems
  • Evaluated and recommended equipment purchases district-wide.

Communications Computer Systems Operator

United States Air Force
03.1988 - 01.1992
  • Operate and monitor a variety of computer systems, networks, and related equipment, ensuring they are functioning efficiently and securely.
  • Perform system start-ups, shutdowns, and routine maintenance
  • Handle data transmissions over various communication networks, ensuring accurate and timely delivery.
  • Maintain logs of system operations, issues, and maintenance activities

Education

Implementing Windows 2000

Institute For Business Performance
San Jose, CA
12.2000

HP-UX System And Network Administration I

Hewlett Packard
San Jose, CA
05.2000

Fundamentals of The UNIX System

Hewlett Packard
San Jose, CA
02.2000

Microsoft Certified Systems Engineer (MCSE)

Institute For Business Performance
San Jose, CA
06.1999

Communications Computer Systems

United State Air Force
Biloxi, MS
03.1988

Skills

  • Strong technical knowledge of computer systems, networks, and communication protocols
  • Proficiency in troubleshooting and resolving hardware/software issues
  • Working knowledge of Service Central to track, manage, and resolve trouble tickets, improving response times and customer satisfaction"
  • Skilled at assisting users with technical issues both over the phone and in person
  • Ability to work under pressure and handle multiple tasks simultaneously
  • Excellent communication skills for interacting with team members and users
  • Attention to detail for maintaining accurate logs and reports

Certification

  • MCP - Implementing and Supporting Microsoft Windows NT Server 4.0
  • A + Certification
  • Supporting NT Server Enterprise Technologies
  • Internet Information Server 4.0
  • Core Technologies of Microsoft Exchange Server 5.0
  • Administering Microsoft Windows NT 4.0
  • Internetworking TCP/IP on NT 4.0
  • Fundamentals of the UNIX System
  • HP-UX System and Network Administration I
  • Implementing Windows 2000

Timeline

Senior Information Technology Technician

LRCCD\Cosumnes River College
03.2001 - Current

Senior Network Technician

San Jose\Evergreen Community College District
01.1992 - 12.2000

Communications Computer Systems Operator

United States Air Force
03.1988 - 01.1992

Implementing Windows 2000

Institute For Business Performance

HP-UX System And Network Administration I

Hewlett Packard

Fundamentals of The UNIX System

Hewlett Packard

Microsoft Certified Systems Engineer (MCSE)

Institute For Business Performance

Communications Computer Systems

United State Air Force

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Marta Corona-Gomez