MARTA ARAYA

Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.

• Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
• Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
• Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
• Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Oversaw management of 80 Units, while providing general service to tenants.
• Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
• Coordinated with legal counsel when necessary in handling evictions or other disputes arising from lease violations or non-payment issues.
• Led staff training initiatives focusing on customer service excellence while fostering positive work culture for property management team members.
• Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors.
• Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
• Enhanced property value by overseeing renovation projects and recommending improvements to common areas.
• Maximized occupancy rates by implementing effective marketing strategies and conducting property tours for potential residents.
• Implemented resident retention programs, fostering sense of community through social events and timely communication.

• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in timely manner.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Maintained sufficient number of units market-ready for lease.
• Administered operations to handle needs of more than 250 tenants across 135 property units.

• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.