Marsha R. Huerta

• Processed Designers orders into the company's in house data base, helped set up the company's new software system by working closely with IT team with transferring and entering all data and orders from the previous system into the new software.
• Input order details into computerized systems and ensuring accuracy on customer orders, making sure furniture styles, fabrics and prices are entered correctly.
• Monitored market orders with planners, processed order revisions, cancellations, and managed updates to client information in computer databases.
• Servicing customers and communication via email along with some outbound and incoming calls.

• Customer Service for Garment industry Clothing company
• Data Entry for sales rep’s order
• Assisting Customer's orders inquiries
• Communication
• Via email daily with sales team and various company departments
• Processed return authorizations
• Assisted Finance team with chargebacks
• Researching chargebacks from Nordstrom portal AP claims
• Determined if chargeback is valid, or we dispute the claim
• Strong skills in getting chargebacks reversed successfully, with Nordstrom Chargebacks team.

CSR for AG Jeans - Adriano Goldschmied * Sales Support/Customer Service for East Coast accounts, handling all administrative duties such as filing, answering high call volumes, faxing and emailing all correspondence. Order maintenance, revising, canceling orders upon sales reps and customer requests. Process return authorizations, and credit memos. Data entry, entering sales orders into database, ensuring accuracy on purchase orders, work closely with production staff to ensure cuts are on time and to ensure coverage on customers orders. Requesting extension on delayed orders.

• Support and serviced customers on the East and West Coast territories
• Answered a high volume of calls
• Quote prices and data order entry
• Process orders for shipment
• Processed Return Authorization Requests, cancelled requests
• Credit memos
• Created Excel spreadsheets and processed reports for past canceled dates and available to sell reports

• Responsible for answering high volume of calls
• Handled accounts for sales representatives for 100 boutique stores
• Quoted prices and discounts with extensive use of ten-key
• Maintained orders and shipments, process return authorization requests
• Credit memos ensuring accuracy of credits
• Data entry, order maintenance, cancellations and revised sales orders
• Quoting prices and stock availability to customers