Summary
Overview
Work History
Education
Skills
Additional Information
Software
Languages
3D Modeling and Computer Programing
Timeline
Generic

Marshall Marcano

Hamilton,ON

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Have a bright personality and make that shine through work. Always eager to learn new things or change perspective. Hardworking employee enthusiastic about learning on the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

8
8
years of professional experience

Work History

Sales Representative

Cogeco Connexion
05.2023 - 07.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.

Collection Agent

Bill Gosling
10.2022 - 04.2023
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of over 60 calls per hour and met demands of busy and productive group.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Collected on delinquent accounts to reduce overdue balances.

Teri 1 Technical Support

Cogeco Connexion
10.2020 - 05.2022
  • Developed strong communication and organizational skills through working on group projects.
  • Skilled at working independently and collaboratively in team environments.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Strengthened communication skills through regular interactions with others.

Barista

StarBucks 116 King, Barista
10.2019 - 10.2021
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Memorized over 20 recipes for specialty coffee beverages and seasonal offerings.

Lot Associate

The Home Depot
05.2018 - 06.2019
  • Closing and opening store, Handling heavy objects with safe lifting practice, number one customer service.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Reported suspicious activity in parking lot and building area to supervisor.
  • Monitored lot activity to maintain vehicle and guest safety.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Escorted drivers to vehicles and helped load or carry large items.
  • Cleared parking lot by collecting shopping carts to place in proper storage area.
  • Followed rules and regulations to support safety initiatives.

Crew Member

McDonald's, 689 Guelph Line
02.2015 - 09.2018
  • Opening and/ Closing store, Customer Service,
  • Cleaning Store, Preparing Food for Customers.
  • Worked front counter, drive-thru and other areas.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Stocked shelves to organize aisles in assigned department.
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals, and collected payments.

Education

Diploma -

Burlington Central High School
Burlington, ON

Skills

  • Great with customers
  • Able to adjust to any situation
  • Able to keep up in a fast paced environment
  • Punctual
  • Call center experience
  • Performance improvements
  • Background in [Theater and Arts]
  • Customer Needs Assessment
  • Sales Development
  • Network Development
  • Business Development

Additional Information

  • AWARDS , SHSM GRADUATE

Software

C

Java

Languages

English
Native or Bilingual

3D Modeling and Computer Programing

As a hobby i like to create things and make fun little programs in my spare time.

Timeline

Sales Representative

Cogeco Connexion
05.2023 - 07.2023

Collection Agent

Bill Gosling
10.2022 - 04.2023

Teri 1 Technical Support

Cogeco Connexion
10.2020 - 05.2022

Barista

StarBucks 116 King, Barista
10.2019 - 10.2021

Lot Associate

The Home Depot
05.2018 - 06.2019

Crew Member

McDonald's, 689 Guelph Line
02.2015 - 09.2018

Diploma -

Burlington Central High School

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Marshall Marcano