Microsoft Office
Marshall Ling
Surveillance Projects - Technical Coordinator
Toronto,ON
Summary
Surveillance professional skilled in overseeing Surveillance operations, ensuring site and company compliance, and analyzing data to identify potential risks. Strong focus on team collaboration and achieving results, with reputation for reliability and adaptability. Adept in utilizing Surveillance technology, managing personnel, and maintaining confidentiality. Known for effective communication and strategic problem-solving.
Overview
10
10
years of professional experience
4
4
Certificates
Work History
Surveillance Projects - Technical Coordinator
Great Canadian Entertainment
02.2026 - Current
- Championed change management initiatives within the organization by effectively communicating the value of proposed technology enhancements or process improvements.
- Managed technical resources for optimal performance, ensuring timely completion of tasks across various teams.
- Analyzed resource allocation to identify areas of potential cost savings or efficiency gains without compromising quality or service delivery.
- Organized procedures for supporting hardware, software and mobile devices for users.
- Set schedules for preventive maintenance and on-site repairs.
- Oversaw technical projects from inception to completion, consistently delivering within deadlines and budgets.
- Oversaw work of technical team and tracked progress against assignment objectives.
Surveillance Shift Manager
Great Canadian Entertainment
01.2025 - Current
- Conducted thorough daily audits of Surveillance equipment to ensure optimal performance and minimal downtime.
- Assisted upper management in developing and implementing new Surveillance technologies and strategies for continuous improvement in the department.
- Reviewed archived video footage for potential evidence related to thefts or fraud cases ensuring that any relevant information was passed on to appropriate parties.
- Developed strong working relationships with law enforcement agencies, regulatory agencies, and AML teams resulting in increased collaboration for investigations.
- Worked closely with Surveillance technicians and assisted with installations and maintenance across the GTA bundle, with strong working knowledge of all GTA properties.
- Created strong professional working relationships with Surveillance team members from all site across the GTA bundle.
- Strengthened the working relationship between Surveillance and other departments at multiple sites while maintaining professionalism and confidentiality.
Dual Rate Surveillance Supervisor
Great Canadian Entertainment
04.2023 - 01.2025
- Ensured compliance with state regulations, conducting regular audits of surveillance practices and equipment functionality.
- Optimized resource allocation by analyzing staff schedules and adjusting as needed to maintain adequate coverage during peak hours.
- Established strong rapport with other departments across multiple casino property, promoting collaboration towards shared goals such as patron safety or asset protection.
- Promoted employee development with ongoing feedback, coaching sessions, and performance evaluations for all surveillance team members.
Skilled Labourer
Maverick General Contracting
07.2020 - 04.2023
- Proved successful working within tight deadlines and a fast-paced environments.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong relationships with clients, resulting in repeat business and positive referrals for the company.
- Recruited skilled laborers who contributed significantly to successful project completions ahead of schedule.
- Kept detailed track of daily progress and productivity and analyzed data to identify and correct holdups.
- Held construction progress and regular status meetings with project team.
IRC Operator
TD Bank
04.2021 - 07.2021
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours; night, weekend, and holiday shifts.
- Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
- Actively listened to customers and employees, handled concerns quickly and escalated major issues to supervisor.
- Live-Monitored all TD banks and ABMs across Canada, while doing CCTV footage review
Alarm Operator
Johnson's Controls
06.2019 - 03.2020
- Questioned callers to determine locations and nature of problems to determine type of response needed.
- Answered and responded to phone inquiries and radio communications relating to building security and emergency or crisis situations.
- Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.
- Scanned status charts and computer screens to determine emergency units available for dispatch.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Worked under Hydro One Team, Excellent knowledge of Hydro One operations and procedures.
- Assisted with tech projects within Hydro One and Johnson Controls.
Security Guard
Paragon Security
06.2016 - 06.2019
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to incidents and assessed active situations for security concerns.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
Education
College Diploma - Network Systems Administration
CDI College
Toronto, ON 04.2018 - 04.2019
Skills
Verbal and written communication
Strong Leadership and coaching ability
Facility monitoring and oversight
Managed and trained Surveillance Operators
Surveillance equipment maintenance
Adaptability and flexibility
Crisis management
Professionalism
Risk assessment
Electrical troubleshooting
Cabling layouts
Hand tool proficiency
Time management abilities
Accomplishments
Awarded the City of Toronto's Annual Volunteer of the Year Award for excellent service in any of the city's designated volunteer positions. In a single summer session, I volunteered for 267 hours and had excellent references from parents and supervisors in the position.
Software
Windows OS
ITrak
Milestone System
Gallagher
Lenel
Genetec
Synectics
Certification
Gaming Assistant Certificate - CAT 1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Working at Heights - CCOHS
03-2026
Surveillance Projects - Technical Coordinator
Great Canadian Entertainment
02.2026 - Current
Speaking with Confidence - GCE Leadership & Learning
12-2025
Surveillance Shift Manager
Great Canadian Entertainment
01.2025 - Current
Dual Rate Surveillance Supervisor
Great Canadian Entertainment
04.2023 - 01.2025
IRC Operator
TD Bank
04.2021 - 07.2021
Skilled Labourer
Maverick General Contracting
07.2020 - 04.2023
Alarm Operator
Johnson's Controls
06.2019 - 03.2020
College Diploma - Network Systems Administration
CDI College
04.2018 - 04.2019
Security Guard
Paragon Security
06.2016 - 06.2019