Marshall Duncan
Virden,MB
Summary
Customer-oriented Parts Manager with over 10 years of experience in business operations and sales support to meet customer demands. Adaptive transportation and distribution professional with expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in automotive parts management.
Overview
6
6
years of professional experience
Work History
Parts Manager
Virden Chrysler Dodge
Virden, Manitoba
03.2018 - 03.2020
- Reduced expense spending, securing low-cost inventory for customers to drive client retention.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Researched and identified alternative vendors with better prices to save company money under my leadership role.
Parts Counter Person
Virden Chrysler Dodge
Virden, Manitoba
03.2017 - 03.2018
- Received, examined and reshelved returned parts.
- Gathered pertinent information to place orders for sales department, customers and service mechanics.
- Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
- Assisted numerous customers weekly in finding parts for individual needs.
- Kept parts neatly stacked and ready for purchase to boost sales.
- Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
- Earned reputation for good attendance and hard work.
- Collaborated with others to discuss new sales opportunities.
Salesman
Virden Chrysler Dodge
Virden, Manitoba
02.2017 - 08.2017
- Oversaw customer test drives and demonstrated standard and optional features.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Sourced vehicles from other dealer lots and auctions.
- Provided information about sales processes, warranty requirements and service standards.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
- Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
- Gave detailed information regarding operation of standard and optional vehicle features.
- Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
- Showcased vehicle features and took customers on test drives in local area.
- Checked purchased vehicles at delivery for damage and final preparations.
- Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
- Responded to inquiries from potential customers via email and telephone.
- Answered customer emails and telephone requests for information.
Parts Counterman
Van L Equipment
Virden, Manitoba
06.2014 - 11.2015
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
- Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
- Kept parts neatly stacked and ready for purchase to boost sales.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
In-House & Online Training -
Chrysler Training
Virden , ManitobaSkills
- POS systems operations
- Invoice processing
- Stock management
- Coordinating paperwork
- Ordering parts
- Customer relations
- Inventory management
Timeline
Parts Manager
Virden Chrysler Dodge
03.2018 - 03.2020
Parts Counter Person
Virden Chrysler Dodge
03.2017 - 03.2018
Salesman
Virden Chrysler Dodge
02.2017 - 08.2017
Parts Counterman
Van L Equipment
06.2014 - 11.2015
In-House & Online Training -
Chrysler Training