Marshal Peralta
San Fernando
Summary
Detail-oriented team player with 10+ years of experience in customer service. Highly skilled in community engagement, marketing, and meeting goals. Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Wilshire Wigs
12.2023 - Current
- Processed incoming inventory and returns to provide quick turnaround.
- Managed and pulled overstock for orders, optimizing warehouse organization and efficiency.
- Provided Quality Control over the order and shipment process to improve efficiency and reduce errors, resulting in cost savings.
- Provided exceptional customer service via email and phone, resolving inquiries and issues promptly.
Business Development Specialist
Barnes & Noble
10.2021 - 02.2024
- Identified and analyzed market trends, customer needs, and competitor activities to identify new business opportunities.
- Provided Quality Control over the order and shipment process to improve efficiency and reduce errors, resulting in cost savings.
- Collaborated with the business development team to identify and establish strategic partnerships with local authors, teachers, and organizations to drive growth opportunities.
- Developed and implemented strategies to improve customer retention and loyalty by creating targeted incentives and loyalty programs.
- Learned opening and closing procedures, as well as opened and closed registers.
Administrative Assistant
Ultimate Staffing
11.2018 - 06.2020
- Assisted in the development and implementation of new customer service initiatives to improve overall customer satisfaction.
- Developed and maintained a comprehensive filing system for all administrative documents, ensuring easy access and retrieval of information.
- Assisted in the implementation of social media marketing strategies to increase brand awareness and engagement.
- Kept track of frequently asked questions and issues, issued samples and replacement of products, and managed shipping.
Scheduling Coordinator
WAG Labs Inc
01.2018 - 07.2018
- Applied highly effective selling skills to help dog and cat owners select the right services.
- Provided excellent customer care by responding to requests, assisting with service selection, and billing questions.
- Maintain accurate and up-to-date records of dog walkers' and owners' availability and schedule changes, ensuring that all walks and pet-sitting appointments are properly assigned and managed.
Field Representative
Department of Motor Vehicles
06.2008 - 04.2018
- Registered vehicles and helped people apply for driver's licenses at the Department of Motor Vehicles.
- Verified identifying documentation, odometer readings, and VIN numbers.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Stayed up to date on California laws and licensing requirements to complete accurate and efficient reviews.
Education
Bachelors - Sociology, Jewish Studies
California State University Northridge
Northridge, CA06.2022
Associates - Sociology, Psychology, Liberal Arts
College of the Canyons
Santa Clarita, CA06.2020
Skills
- Data entry
- Scheduling and calendar management
- Customer relations
- Documentation and reporting
- Microsoft Office Suite
- Office administration
Timeline
Administrative Assistant
Wilshire Wigs
12.2023 - Current
Business Development Specialist
Barnes & Noble
10.2021 - 02.2024
Administrative Assistant
Ultimate Staffing
11.2018 - 06.2020
Scheduling Coordinator
WAG Labs Inc
01.2018 - 07.2018
Field Representative
Department of Motor Vehicles
06.2008 - 04.2018
Associates - Sociology, Psychology, Liberal Arts
College of the Canyons
Bachelors - Sociology, Jewish Studies
California State University Northridge
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