MARSHAE THOMPSON
Sacramento
Summary
Customer-focused Administrative & HR Professional with 4+ years of experience supporting high-volume customer service, front-desk operations, and administrative workflow. Skilled in greeting and assisting customers, managing multi-line phone systems, processing documentation, and coordinating with multiple departments. Recognized for maintaining a clean and organized workspace, delivering prompt and professional service, and handling sensitive information with accuracy and confidentiality.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Techspace Solutions
12.2024 - Current
- - Greet and assist applicants, staff, and visitors in a prompt and professional manner.
- - Manage high-volume incoming calls, emails, and walk-ins; direct inquiries appropriately.
- - Maintain a clean, organized front office as the first point of contact for customers.
- - Provide administrative support to management and recruiting teams.
- - Enter and update applicant information in multiple systems including TEAMS, MIRS, Recruiter Zone, and Genesis.
- - Review packets for accuracy and resolve discrepancies.
General Clerk III
Yorktown Systems Group
11.2023 - 12.2024
- - Served as a customer service and administrative point of contact for military personnel processing.
- - Handled incoming questions, coordinated appointments, and supported multi-department operations.
- - Maintained accurate personnel records and processed documentation.
- - Improved office organization and workflow efficiency.
Human Resources Specialist
U.S. Army
02.2020 - 11.2022
- - Managed front desk inquiries and provided customer support for soldiers and staff.
- - Processed personnel documents, finance actions, and records with high accuracy.
- - Managed mail distribution and improved communication flow.
- - Audited and updated personnel files using HR systems including eMILPO and iPERMS.
Human Resources Clerk
Camp Casey
02.2019 - 02.2020
- - Assisted personnel with in-processing and out-processing requirements.
- - Delivered customer service to 100+ individuals monthly.
- - Maintained workspace organization and administrative compliance.
- - Processed personnel records in eMILPO.
HR Trainee
Fort Jackson AIT
11.2018 - 02.2019
- - Trained in HRIS, administrative documentation, and customer service processes.
- - Supported senior HR staff with reporting, training coordination, and recordkeeping.
Education
High School Diploma -
John F. Kennedy High School
Sacramento, CAHigh School Diploma - HR & Business
University of Phoenix
Tempe, AZ09.2029
Skills
- Customer Service & Front Desk Support
- High-Volume Call & Email Management
- Administrative & Clerical Support
- Data Entry & Documentation Processing
- Organization & Multitasking
- Problem-Solving & Attention to Detail
- Receivables / Payables Support
- Microsoft Office & HR/Administrative Systems
ADDITIONAL INFORMATION
- Active Secret Clearance
- Strong Customer Service & Communication Skills
- High Volume Call Handling
- Organized & Detail-Oriented
- Experience Supporting Management & Front Desk Operations
Timeline
Administrative Assistant
Techspace Solutions
12.2024 - Current
General Clerk III
Yorktown Systems Group
11.2023 - 12.2024
Human Resources Specialist
U.S. Army
02.2020 - 11.2022
Human Resources Clerk
Camp Casey
02.2019 - 02.2020
HR Trainee
Fort Jackson AIT
11.2018 - 02.2019
High School Diploma - HR & Business
University of Phoenix
High School Diploma -
John F. Kennedy High School