Marsha Martin
Moncton,NB
Summary
Outgoing and friendly Barista with excellent people skills and sales experience. Solid experience processing payments, handling food and meeting customer demands with a diligent and well-organized mentality. Dedicated to creating personalized customer experience and always seeking to learn new things.
Overview
7
7
years of professional experience
Work History
Starbucks Barista
Lowblaws
04.2022 - Current
- Opening/closing.
- Unload pallets and restock shelves.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality food and beverages.
- Maintained a clean and organized workspace for better productivity and safety.
- Handled customer complaints professionally, resolving issues effeciently to ensure satisfaction.
- Showcased versatility by assisting in other areas of the café as needed.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
Cashier
Loblaws Superstore
11.2018 - 09.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service.
- Memorized cash codes for better efficiency.
- Operated cash register for cash, gift cards and debit/credit card transactions with excellent accuracy levels.
PC Express Online Shopper
Loblaws Superstore
06.2017 - 04.2022
- opening/closing.
- Prepared online orders for customers to pick up.
- Loaded orders into customers vehicles.
- Collaborated with team members to achieve daily sales goals and optimize store performance.
- Thoroughly checking products to ensure high quality.
- Managed returns and exchanges efficiently, maintaining customer loyalty while adhering to company policies.
- Tracked comments/substitutions and informed customers of changes.
- Clean bins daily to ensure cleanliness.
Education
High School Diploma -
Harrison Trimble High School
Moncton, NB06.2019
Skills
- Can work in a fast pace environment
- Friendly and outgoing
- Exceptional customer service
- Team player
- Active listener
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Starbucks Barista
Lowblaws
04.2022 - Current
Cashier
Loblaws Superstore
11.2018 - 09.2019
PC Express Online Shopper
Loblaws Superstore
06.2017 - 04.2022
High School Diploma -
Harrison Trimble High School
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