Marsha-Lynne Burns
Tillsonburg,ON
Overview
24
24
years of professional experience
1
1
Certification
Work History
Online Reseller
Self-employeed
01.2012 - Current
- Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
- Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
- Established positive relationships with clients through exceptional customer service skills, leading to repeat business and referrals.
- Maintained organized storage facilities for physical inventory items, ensuring easy access for quick order fulfillment while minimizing damages or loss of goods.
Event Hostess
Beres Butchery and Catering
01.2023 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Waitress
Friends Fish and Chips
03.2011 - 04.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Personal Organizer and Housekeeper
Rent-A-Wife Ottawa
06.2004 - 12.2010
- Collaborated with clients to establish short-term and long-term organizing goals, providing guidance on maintaining organized environments.
- Enhanced client satisfaction by implementing personalized organizing systems tailored to individual needs and preferences.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
- Provided excellent house cleaning and maid services to clients.
House Cleaner
Merry Maids
10.2000 - 03.2002
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
Education
Home Helper Program
Hamilton, ONHigh School Diploma -
Plantagenet High School
Plantagenet, ONSkills
Successful working in both individual and team based environments
Solid listening skills and communication skills with a proven ability to understand a clients or customers needs
Excellent organizational and cleaning skills
Proficiency with POS and computers and software
Languages
English
Native or Bilingual
French
Limited Working
Certification
Food Handlers Certification
Timeline
Event Hostess
Beres Butchery and Catering
01.2023 - 10.2024
Online Reseller
Self-employeed
01.2012 - Current
Waitress
Friends Fish and Chips
03.2011 - 04.2014
Personal Organizer and Housekeeper
Rent-A-Wife Ottawa
06.2004 - 12.2010
House Cleaner
Merry Maids
10.2000 - 03.2002
Home Helper Program
High School Diploma -
Plantagenet High School
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