Overview
Work History
Education
Skills
Timeline
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Marsha-Lynne Burns

Tillsonburg

Overview

24
24
years of professional experience

Work History

Catering Staff Member

Beres Butchery and Catering
Tillsonburg
12.2022 - 10.2024
  • Provided excellent customer service throughout each event by responding quickly to guest requests or inquiries in a polite manner.
  • Packaged and bagged cooked food and prepared items.
  • Ensured compliance with health and safety regulations at all times.
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
  • Maintained cleanliness and organization in the kitchen and event areas during and after events.

Waitress

Korner Perk
Tillsonburg
02.2021 - 11.2022
  • Assisted other wait staff members in times of heavy customer traffic.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Developed positive relationships with regular customers through friendly conversation.

Waitress

Friends Fish and Chips
Port Credit
04.2011 - 06.2015

Housekeeper

Rent-A-Wife
Ottawa
10.2004 - 01.2011
  • Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Assisted customers in selecting appropriate cleaning products for specific tasks.
  • Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Interacted pleasantly with clients and guests when performing daily duties.

Bar Manager

Derailed Bar and Grill
Smiths Falls
02.2008 - 03.2010
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Created promotional materials such as flyers or posters to advertise specials or upcoming events.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.

Housekeeper

Merry Maids
Ottawa
10.2000 - 10.2003

Education

LBS Home Helper Program -

St Charles
Hamilton, ON
03-2015

High School Diploma -

Plantagenet High School
Plantagenet, ON
06-1990

Skills

  • Customer service
  • POS operation
  • Team collaboration
  • Effective communication
  • Professionalism
  • Professional demeanor

Timeline

Catering Staff Member

Beres Butchery and Catering
12.2022 - 10.2024

Waitress

Korner Perk
02.2021 - 11.2022

Waitress

Friends Fish and Chips
04.2011 - 06.2015

Bar Manager

Derailed Bar and Grill
02.2008 - 03.2010

Housekeeper

Rent-A-Wife
10.2004 - 01.2011

Housekeeper

Merry Maids
10.2000 - 10.2003

LBS Home Helper Program -

St Charles

High School Diploma -

Plantagenet High School

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Marsha-Lynne Burns