Marsha Dowman
Brampton,ON
Summary
Experience in providing excellent Service to Customers, visitors in a positive manner Completed Dispatcher Training course from Truckadium: necessary tools and skills as a dispatcher as well as a customer service professional in trucking industry Knowledge of trucking industry including rules and regulations with good knowledge of North American geography Good knowledge of Loadlink, truck dispatch software, customer clearance process such as ACE / ACI using Border Connect Software Highly skilled in responding to inquiries and resolving customer complaints efficiently and effectively Strong verbal and written communication skills and able to build good relationships with staff and customers Ability to work under pressure in a fast paced and dynamic environment to meet deadlines Detail orientated, excellent multi-tasking, problem solving, organizational skills and ability to prioritize tasks in logical order Great team player and ability to work independently under minimal supervision Computer skills: Microsoft Office including Word, Excel, Email and Web browsing
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Guard
Skanna Security&Investigations
05.2023 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Reduced incidents of theft and vandalism, maintaining vigilant surveillance over high-risk areas.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Receptionist / Security Guard
Best Buy - Skanna Security & Investigations
01.2013 - 01.2020
Education
Truck Dispatcher Training Course - undefined
Truckadium
Mississauga, ON01.2022
Work Ready Basic Computer Training - undefined
Peel Adult Learning Centre
Mississauga, ON01.2022
Security Guard Certificate - undefined
Iron Horse Security Guard
Mississauga, ON01.2013
High School Diploma - undefined
Clarendon College
01.1999
Skills
- Customer Service/ Administrative Skills
- Responded to customer questions thoroughly and professionally in person, over the phone, while ensuring customer satisfaction
- Greeted visitors, transferred phone calls and provided information as well as signing in protocols
- Scanned documents into company data base and entered information into data system with accuracy
- Retrieved data for management team as per requests
- Performed statistical checks for accuracy
- Performed security back ups to ensure safety
- Resolved customers concerns and complaints in a timely manner
- Dispatcher
- Trained to be a professional dispatcher with excellent customer service skills
- Obtained knowledge of rules and regulations in trucking industry
- Well communicated with customers and skills in providing information about delivery time and date
- Received training of Loadlink, truck dispatch software and customs clearance process including ACE/ACI using Border Connect software
Languages
English
Professional Working
Certification
Certificate for basic Computer training
Truck Dispatcher Training Course
PROFESSIONAL DEVELOPMENT
Preparing Women for Workplace Success, Achev, Mississauga Feb 2023
Timeline
Security Guard
Skanna Security&Investigations
05.2023 - Current
Receptionist / Security Guard
Best Buy - Skanna Security & Investigations
01.2013 - 01.2020
Truck Dispatcher Training Course - undefined
Truckadium
Work Ready Basic Computer Training - undefined
Peel Adult Learning Centre
Security Guard Certificate - undefined
Iron Horse Security Guard
High School Diploma - undefined
Clarendon College
Similar Profiles
Babalpreet UppalBabalpreet Uppal
Loss Prevention Team Leader at Skanna Security & InvestigationsLoss Prevention Team Leader at Skanna Security & Investigations
Ramanpreet KaurRamanpreet Kaur
Office Administrator at Skanna Security & InvestigationsOffice Administrator at Skanna Security & Investigations
Amandeep KaurAmandeep Kaur
Security guard at Skanna security and investigations, warehouseSecurity guard at Skanna security and investigations, warehouse
Inthumathy UthayachandranInthumathy Uthayachandran
Personal Support Worker at Revera OntarioPersonal Support Worker at Revera Ontario
Vaishnavee Govindarajan HariharasudhanVaishnavee Govindarajan Hariharasudhan
Customer Experience Associate at Loblaw Companies LimitedCustomer Experience Associate at Loblaw Companies Limited