Marsha Cole
Owen Sound,ON
Summary
Dynamic leader with a proven track record at Canadian Tire, excelling in customer service and inventory management. Expert in enhancing team performance and customer satisfaction through effective training and development. Known for building trust and maintaining high service standards, while ensuring operational excellence and profitability.
Overview
3
3
years of professional experience
Work History
Auto Service Manager
Canadian Tire
2023.03 - Current
- Schedule service appointments.
- Create estimates while also confirming all parts are available, sourcing out parts.
- Meet with customers to discuss service needs and offer available solutions. as well as keeping customers up to date on completion times.
- Monitored service staff performance and provided feedback for improvement.
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintaining profit margins in ways by making sure that all parts and labor are correctly inputted into each repair order.
- Inventory and purchasing shop supplies.
- Cash balancing
- Key holder
Store Manager
Canadian Tire
2021.08 - 2023.03
- Managed inventory control, store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Merchandizing, which includes creating floor plans, timelines and inventory control.
Education
PSW - Personal Support Worker
Conestoga College
Waterloo, ON10.2023
High School Diploma -
St. Mary's High School
Owen Sound, ON06.2006
Skills
- Customer Service
- Employee Training and Development
- Shift Scheduling
- New Employee Hiring
- Performance Evaluations
- Policy and Procedure Enforcement
- Inventory Management
- Estimating and Quoting
- Trustworthy and Honest
- Reliable and Responsible
Timeline
Auto Service Manager
Canadian Tire
2023.03 - Current
Store Manager
Canadian Tire
2021.08 - 2023.03
PSW - Personal Support Worker
Conestoga College
High School Diploma -
St. Mary's High School
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