Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marsha Calhoun

Nashwaak Bridge,NB

Summary

Dynamic Youth Care Worker with a proven track record at BBI, excelling in behavior management and youth advocacy. Skilled in implementing life skills programs and fostering positive social interactions, I effectively enhance emotional well-being and resilience among at-risk youth. Committed to creating safe environments through strong communication and meticulous records management.

Overview

10
10
years of professional experience

Work History

Youth Care Worker

BBI
01.2025 - Current
  • Provided direct support to youth in daily activities, fostering a safe and nurturing environment.
  • Implemented behavior management techniques to promote positive social interactions among participants.
  • Collaborated with multidisciplinary teams to develop individualized care plans tailored to each youth's needs.
  • Facilitated recreational and educational programs designed to enhance life skills and emotional well-being.
  • Monitored and documented youth behavior, ensuring accurate reporting for case management purposes.
  • Assisted in crisis intervention strategies, effectively de-escalating challenging situations with youth.
  • Maintained compliance with health and safety regulations during all program activities and operations.
  • Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
  • Enhanced youth development by implementing structured activities and educational support.
  • Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
  • Completed clear and concise documentation of youth behavior and actions.

Housekeeper Supervisor

Windsor Court Assisted Living
09.2019 - 01.2025
  • Supervised daily housekeeping operations to ensure adherence to cleanliness standards.
  • Trained and mentored new staff on effective cleaning techniques and safety protocols.
  • Conducted regular inspections of guest rooms and public areas for quality assurance.
  • Assisted in inventory management by tracking cleaning supplies and equipment usage.
  • Resolved guest concerns related to housekeeping services, enhancing overall satisfaction.
  • Maintained compliance with health and safety regulations within housekeeping procedures.
  • Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
  • Managed team productivity and workflow to exceed quality standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Worked with front desk to respond promptly to all guest requests.

Cleaner Supervisor

GDI Integrated Facility Services
09.2015 - 08.2019
  • Supervised daily cleaning operations, ensuring adherence to safety and hygiene standards.
  • Trained and mentored new staff on cleaning protocols and equipment usage.
  • Developed efficient scheduling systems to optimize workforce productivity and resource allocation.
  • Conducted regular inspections to ensure quality control and compliance with organizational policies.
  • Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
  • Ensured consistent high-quality service by conducting regular inspections of completed work areas.
  • Provided clear expectations for staff behavior and performance standards while maintaining open lines of communication regarding any concerns or suggestions they had about improving their work environment.
  • Maintained a safe working environment for staff members by enforcing strict adherence to safety guidelines and protocols.
  • Established an effective preventative maintenance program for cleaning equipment, minimizing downtime and repair expenses.

Education

Diploma - Standard

Stanley High School
Stanley, New Brunswick
06.1989

Skills

  • Youth supervision
  • Multicultural sensitivity
  • Behavior management
  • Self-care techniques
  • Recreational activities
  • Youth advocacy
  • Mandated reporting
  • Child development
  • Boundaries establishment
  • Life skills teaching
  • Creative expression
  • Abuse identification
  • Mental health support
  • Positive reinforcement
  • Youth psychology
  • Records management
  • Life skills instruction
  • Activity implementation
  • Substance abuse awareness
  • Records maintenance
  • Resilience building
  • Adolescent counseling
  • Warning signs identification

Languages

English
Full Professional
English
Full Professional

Timeline

Youth Care Worker

BBI
01.2025 - Current

Housekeeper Supervisor

Windsor Court Assisted Living
09.2019 - 01.2025

Cleaner Supervisor

GDI Integrated Facility Services
09.2015 - 08.2019

Diploma - Standard

Stanley High School

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Marsha Calhoun