Marsha Browning
ONTARIO,CA
Summary
Organized and dependable candidate successful at managing multiple priorities in remote settings for over 9 years. Demonstrates exceptional communication skills, both verbally and in writing. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to foster loyalty.
Eager to pursue a full-time role that presents professional challenges and opportunities to leverage my extensive 20+ years of experiences across various domains, including Office Management, Inventory Control and Purchasing & Receiving.
Overview
17
17
years of professional experience
Work History
National Account Manager/ Customer Service
Navajo Express
12.2006 - 03.2024
- Responsibilities include customer service for house accounts nationwide
- Contact customers regarding pick up and delivery appointments
- Handle concerns, possible complaints and tracking of trucks for customers
- Maintain and update customer information on all accounts in CRM/ AS400 company-wide system
- Input load/trip information for all OTR bookings nationwide
- Provide support for over-the-road trucks/drivers
- Maintain customer KPI's for national accounts
Education
Hospitality And Tourism
Bradford College
Portland06.1991
Skills
- Account Management
- Logistics Coordination
- Goal-Oriented
- Client Relationship Building & Retention
- Technical aptitude
- Operations Management
- Customer Service
- Data Confidentiality
- Interpersonal Skills
- Multitasking Abilities
- Excellent Communication
- Written Communication
- Appointment Scheduling
- Teamwork and Collaboration
- Operating Procedures and Policies
- Attention to Detail
- Reliability
Administrative Skills
- Accounting
- AS/400
- CAM Data
- EDI
- CRM
- Microsoft Office Suite
- PSP Accountix
- 10-key (by touch)
- Typing 50 wpm
- Qualcomm/BlueTree
- QuickBooks
References
- Farrah Greig 951-203-1660
- Tracy Beard 720-693-6636
- Mel Greninger 972-900-9677
Timeline
National Account Manager/ Customer Service
Navajo Express
12.2006 - 03.2024
Hospitality And Tourism
Bradford College
Similar Profiles
Bridget MontourBridget Montour
Payroll Specialist at Navajo ExpressPayroll Specialist at Navajo Express
Kodazia WilsonKodazia Wilson
Local Truck Driver at Navajo ExpressLocal Truck Driver at Navajo Express
Dustin SchwartzDustin Schwartz
Vice President, Maintenance at Navajo ExpressVice President, Maintenance at Navajo Express
Ana CoronaAna Corona
Training Specialist at VARP,IncTraining Specialist at VARP,Inc
ANKIT PATELANKIT PATEL
Manager at Capri Inn MotelManager at Capri Inn Motel