Marsha Bartley
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am looking for a position working in the homeless social sector, working to serve vulnerable people.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
MVR Cash and Carry
3655 Weston Rd North York Ont M9l 1v8
10.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Meet Place and receive shipment from vendors eg: GSK Pfizer.
- Manage the tobacco department and Train new cashiers.
- Place orders for health and beauty.
- in-store food demonstrations.
Caterer at Sooodelish
self owned
81 Gosford Blvd #1 North York Ont M3n 2g9
05.2014 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
Cooking Assistant/Cashier
Jamaica House Jerk
30 Kennedy Rd South Brampton Ont
01.2006 - 05.2007
- Chopped vegetables, butchered meats and whisked sauces to prep food for service.
- Performed various sanitation methods to maintain safe, secure and clean kitchen.
- Followed standardized recipes to prepare appetizing and timely breakfast, lunch and dinner items.
- Labeled and stored food in refrigerator, cooler or freezer to maximize freshness and support food safety.
- Rotated stock and conducted inventory of food items and supplies to determine purchase needs.
- Coordinated with chef to create meal plans, schedules and other kitchen and food preparation related items.
- Distributed food during busy peak periods to drive customer satisfaction.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Placed orders to restock items before supplies ran out.
Education
Psw Certificate - Personal Support Worker
Canadian All Care College
Toronto, ON03.2022
Personal Support Worker Certificate - Personal Support Worker
Yorkdale Adult Learning Centre
North York, ON11.2005
High School Diploma -
Westview Centennial Secondary School
Toronto, ON06.1996
Skills
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Team player
- Inventory Control
- Kitchen Experience
- Cooking for Large groups
Websites
Certification
- CPR Training - February 2022
- Food Handlers certificate- August 2022
Timeline
Customer Service Representative
MVR Cash and Carry
10.2016 - Current
Caterer at Sooodelish
self owned
05.2014 - Current
Cooking Assistant/Cashier
Jamaica House Jerk
01.2006 - 05.2007
Psw Certificate - Personal Support Worker
Canadian All Care College
Personal Support Worker Certificate - Personal Support Worker
Yorkdale Adult Learning Centre
High School Diploma -
Westview Centennial Secondary School
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