Marryum Khalid
Ottawa,Ontario
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Medical Assistant/Receptionist
Appletree Medical Group
09.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Invoiced patients accurately in line with charging guidelines.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted with medical coding and billing tasks.
Auxiliary Police Officer/ Volunteer
Auxiliary Police
05.2023 - Current
- Recorded facts to prepare reports documenting incidents and activities.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Conducted searches of individuals, vehicles and premises.
- Monitored criminal activity in community to identify suspicious activity.
Patient transfer attendant
Priority Patient Transport
01.2022 - 06.2023
- Provide both stretcher and wheelchair transportation service and responsible for transferring patients safely between hospitals and back to their homes
- In and out of hospitals and communicating with nurses and doctors regarding the patient’s needs so the transfer is complete without any complications
- Bariatric transfer service (patients over 250lbs.)
- Providing transportation services to patients in a professional, safe and respectful environment
- Deal with all sorts of patients and maintain professionalism and possess a calm and collected demeanor
- Trained to provide a comfortable and compassionate transfer and are equipped to provide oxygen if needed.
Receptionist
house, living
09.2022 - 02.2023
- Manage team of receptionists, creating and updating work schedules, resolving issues, and overseeing training for new front desk personnel
- Contact clients, owners, as necessary
- Schedule visits for families of the residents, answer questions, follow up on contracts, and request information
- Support agents during client meetings, taking notes, offering refreshments, and providing documents and other materials as necessary
- Answer general questions through phone and email communications and direct clients to financial aid officers as necessary
- Greet visitors immediately and provide directions to offices and meeting rooms
- Provide clients with proper forms and documentation as required
- Sort mail, accept deliveries, and submit paperwork efficiency, delivering items to colleagues quickly and accurately
Clerk
Justice Canada
02.2022 - 09.2022
- Typing letters, Memos, business documents, and reports
- Sorting mail and distributing it to the relevant employees
- Responding to general inquiries
- Managing invoices and following up on outstanding payments
- Taking dictation and minutes during business meetings
- Creating and implementing new ideas for current or upcoming projects
- Collaborating with supervisors and working together to create tools to improve projects
After school program assistant
Zen Mixed Martial Arts
09.2016 - 02.2021
- Plan, organize, review, and coordinate activities with Director
- Organized and evaluated weekly activities
- Prepared reports and maintained administrative records
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
- Responded to inquiries from callers seeking information
- Scheduled office meetings and client appointments for staff teams
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Organized weekly staff meetings and logged minutes for corporate records
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Fundraising Coordinator
Public Outreach
04.2018 - 12.2020
- Composed grant proposals and fundraising newsletters to raise capital for non-profit charity organizations such as CARE Canada and doctors without borders
- Developed network relationships with industry professionals to enhance community awareness and promote services
- Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets
- Attended events to develop a professional network of potential donors
- Researched and identified potential donors
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Conducted research, gathered information from multiple sources and
- Presented results.
Sales associate
Canadian Tire
11.2016 - 12.2018
- (CO-OP) Canadian Tire, Cooperative Education Work Placement Described use and operation of merchandise to customers
- Worked as a team member to provide the highest level of service to customers
- Verified that all merchandising standards were maintained on a daily basis
- Placed special merchandise orders for customers
- Successfully completed Cooperative Education course Volunteer
- Prepared merchandise for the sales floor by pricing or tagging
- Engaged with customers to effectively build rapport and lasting relationships
- Evaluated inventory and delivery needs and optimized strategies to meet
- Customer demands.
Volunteer
Capital City Cleanup
01.2020 - Current
Team leader
- Collaborative volunteer effort to bettering communities through cleaning up different parts of Ottawa Needle rescue
- Leadership development
Volunteer, Youth Worker
Inuuqatigiit
01.2018 - 01.2021
- Assisted in implementing culturally strength-based programs and individualized services for Inuit youth ages 13 to 24
- Provided Inuit youth with a learning environment that will enhance their development, while promoting retention of the Inuit culture and language through the IQ principle
- Provided crisis intervention, guidance, and emotional support
- Exchanged information about clients and program between staff and parents
- Kept up to date records of registration, attendance, permission forms, crisis interventions/referrals, and program evaluations.
Volunteer, Marketing Assistant
Carleton University
01.2017 - 01.2021
- Responsible for marketing
- Day to day communication
- Helped organize Muslim student association fundraisers
- Volunteered with groups and organizations to help make measurable differences for program recipients
- Tracked volunteer hours in spreadsheets
- Developed monthly schedules and assignments for volunteer staff
- Supported program leaders with administrative support duties
- Spoke with community organizations to boost outreach and highlight programs successes
- Languages
Education
Advanced Diploma - Community Studies
Algonquin College
Ottawa, ON04.2023
Skills
- Administrative tasks
- Key Performance Indicators (KPI)
- Relationship building
- Client relations strength
- Recordkeeping
- Team collaboration
- Daily Workflow Improvement
Timeline
Medical Assistant/Receptionist
Appletree Medical Group
09.2023 - Current
Auxiliary Police Officer/ Volunteer
Auxiliary Police
05.2023 - Current
Receptionist
house, living
09.2022 - 02.2023
Clerk
Justice Canada
02.2022 - 09.2022
Patient transfer attendant
Priority Patient Transport
01.2022 - 06.2023
Volunteer
Capital City Cleanup
01.2020 - Current
Fundraising Coordinator
Public Outreach
04.2018 - 12.2020
Volunteer, Youth Worker
Inuuqatigiit
01.2018 - 01.2021
Volunteer, Marketing Assistant
Carleton University
01.2017 - 01.2021
Sales associate
Canadian Tire
11.2016 - 12.2018
After school program assistant
Zen Mixed Martial Arts
09.2016 - 02.2021
Team leader
Advanced Diploma - Community Studies
Algonquin College
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