Marrissa Slote-Roberts
Cambridge,ON
Summary
Proven leader with extensive experience in retail management, notably at Bath and Body Works, where I spearheaded teams to significantly boost customer satisfaction ratings. Expert in customer relations and store operations, I excel in training and mentoring staff, enhancing team performance, and driving sales through innovative strategies. Achievements include leading high-performing sales teams and improving operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Bath and Body Works
05.2021 - Current
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Division Sales Manager
Staples
09.2020 - 05.2021
- Managed a high-performing sales team, providing ongoing coaching and professional development opportunities.
- Collaborated with marketing teams to create promotional materials that effectively communicated product value propositions.
- Generated new business leads through targeted prospecting efforts, resulting in increased market share.
- Tracked key performance metrics to monitor progress towards division sales goals and adjust strategies as necessary.
Store Manager
La Senza
10.2014 - 03.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
GED -
Humber College
Toronto, ON09.2012
Skills
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Store operations
- Team leadership and coaching
- Recruitment and hiring
Languages
English
Full Professional
French
Elementary
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Store Manager
Bath and Body Works
05.2021 - Current
Division Sales Manager
Staples
09.2020 - 05.2021
Store Manager
La Senza
10.2014 - 03.2020
GED -
Humber College
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