Marrissa Mueller

- Successfully opened 6 new restaurants, collaborating closely with corporate to ensure seamless operations and brand consistency.
- Trained over 50 new bartenders on customer service excellence, drink preparation, and operational protocols, fostering a skilled and cohesive team.
- Managed inventory through regular audits and strategic ordering, ensuring adequate supplies for bar operations while adhering to ABC regulations.
- Developed and launched new cocktail promotions, enhancing customer engagement and increasing sales during promotional periods.
- Processed cash and credit transactions, maintained accurate open bar tabs, and performed billing operations.
- Collaborated with management to schedule regular bar maintenance and improve operational efficiency.
- Coordinated staff schedules for bartenders, barbacks, and servers to align with business demands, actively cross-training team members as needed.
- Established strong relationships with vendors to negotiate favorable pricing on supplies and products.
- Nominated for the Commitment to Excellence Award, recognizing exceptional service and commitment to the brand's reputation

• Resolved conflict resulting in customer satisfaction 100% of the time.
• Memorized all protocols and implemented a safe environment for the team.
• Also responsible for inventory of food as well as liquor each week.
• As a manager I was very engaged in opening and closing the restaurant unassisted.
• Engaged with customers to proactively assess and understand needs and challenges.
• Coordinated operations to maximize month-end shipments for assigned accounts.
• Maintained up-to-date customer contact and lead data in software. Addressed and resolved complaints and processed customer returns.

• Trained new employees in all aspects of office practices and procedures.
• Boosted team performance by closely monitoring the work of each staff member and offering motivational support.
• Managed smooth and accurate supply restocking to keep the business operating efficiently.
• Obtained compliance with company policies and procedures in processing transactions with customers.
• Trained new employees in clerical tasks and office policies to avoid misunderstandings and enhance productivity.