Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Open To Work

Marriam Mahmood

Oshawa,Canada

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Personal Support WorkerLunch SupervisorManagerCustomer Service RepresentativeMedical Assistant

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Oshawa, Canada, CA
Open to relocation: Yes

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefitsWork from home optionPaid time offFlexible work hoursTeam Building / Company RetreatsPaid sick leave

Summary

Dynamic customer service professional with extensive experience in addressing and resolving customer issues. Recognized for a strong commitment to team collaboration and consistently achieving positive outcomes. Highly reliable and adaptable, with exceptional communication and problem-solving abilities that enhance customer satisfaction and drive operational success. Passionate about fostering a supportive environment that prioritizes client needs and promotes team synergy.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Personal Support Worker

Self-employed
Oshawa, ON
06.2020 - Current
  • Administer personal care, such as ambulation and personal hygiene.
  • Plan nutritious and healthy meals for client and assist feeding.
  • Organize daily activities to encourage health and mental wellness of patients, such as reading, writing, and creating new projects.
  • Provide emotional, physical, and mental support.
  • Assist in maintaining safe, clean, and positive client environment.
  • Completed light housekeeping duties.

Lunch Supervisor

Northern Dancers Public School
Oshawa, ON
09.2021 - 06.2025
  • Communicated effectively with students and responded quickly and appropriately to needs and concerns.
  • Charged with watching and supervising children during lunch recess.
  • Made sure children were in safe environment.
  • Reported and recorded incidents in formalized manner and provided expertise and feedback accordingly.

Customer Service Agent

Reliance Home Comfort
Oshawa, ON
01.2018 - 01.2019
  • Handled high volume of calls every day, with duties including retrieving customer data, Presenting relevant product information, booking and cancelling services, and signing up new customers.
  • Provided basic technical support on a wide range of company products.
  • Memorized most of the company products, including prices, special discounts and seasonal offers.
  • Suggested a new tactic to persuade cancelling customers to stay with the company.
  • Remained courteous and calm, even during moments of customer dissatisfaction.

Manager

New Drivers Destination Driving Institute
Oshawa, ON
01.2002 - 01.2009
  • Provided course information to prospective customers.
  • Handle all office management functions.
  • Respond to and/or redirect incoming and outgoing calls.
  • Maintain weekly payroll.
  • Prepare and update clients taking in-class and in-car sessions.
  • Prepare enrolment sheets for Ministry of Transportation and Ontario Safety League.
  • Schedule appointments for In-class and In-car Instructors.

Medical Office Assistant

Courtice Urgent care
Courtice, ON
01.2006 - 01.2006
  • Managed patient scheduling and appointment confirmations to enhance office efficiency.
  • Facilitated coordination of appointments between doctors and patients, ensuring optimal scheduling efficiency.
  • Assisted in maintaining accurate patient records using electronic health record systems.
  • Processed billing submissions through OHIP for multiple physicians.

Education

Secondary School - Medical Assistant

Durham College
Oshawa, ON

Skills

  • Developmental Disabilities Support
  • Dyslexia Support
  • Autism Support
  • Microsoft Office
  • Medical Records
  • Medical Billing

Languages

English, Urdu, Hindi and Punjabi - Advanced
Full Professional

Certification

  • Office Administration Certificate - Present
  • Medical Office Assistant Diploma - Present
  • Basic Rescuer CPR Certificate Program - 2006 to 2006

Timeline

Lunch Supervisor

Northern Dancers Public School
09.2021 - 06.2025

Personal Support Worker

Self-employed
06.2020 - Current

Customer Service Agent

Reliance Home Comfort
01.2018 - 01.2019

Medical Office Assistant

Courtice Urgent care
01.2006 - 01.2006

Manager

New Drivers Destination Driving Institute
01.2002 - 01.2009

Secondary School - Medical Assistant

Durham College

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Marriam Mahmood