Marquitta Allen
Fresno
Summary
Results-focused customer service specialist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
19
19
years of professional experience
Work History
Hairstylist
Self-employeed
08.2012 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Increased salon revenue by upselling products and additional treatments during appointments.
Shift Manager
Blockbuster Video
08.2005 - 08.2012
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
Cosmetology
Milan Institute
Fresno, CAHigh School Diploma -
Hoover High School
Fresno, CASkills
- Quick learner
- Client consultation
- Appointment scheduling
- California licensed cosmetologist
Timeline
Hairstylist
Self-employeed
08.2012 - Current
Shift Manager
Blockbuster Video
08.2005 - 08.2012
Cosmetology
Milan Institute
High School Diploma -
Hoover High School
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