Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marquita Stokes

Pittsburg

Summary

Dynamic, detail-oriented, and seasoned multi-skilled housing professional with extensive experience in excelling at understanding both temporary and permanent relocation needs, client assessment, and crisis intervention. In addition to providing community support and housing resources for individuals and communities in need. Proven track record in developing individualized service plans and maintaining compliance with housing regulations. Successful at negotiating rental agreements, assisting with applications and educating clients. Committed to sticking to client budgets and finding housing quickly. Adept at conflict resolution and fostering strong client relations, ensuring timely access to essential resources for self-sufficiency. Focused, esteemed, and stellar experience in housing, from Leasing Consultant, Assistant Property Manager, Property Manager, and Inspections such as Conventional and Affordable government-based programs to standard, and Case Management/Housing Navigator. Consistency in performance, tenant rights, and landlord rights, as well as fair housing laws. Providing a quality experience for all residents and clients. Designed leadership and organizational skills to effectively motivate and perform quality work, safe work habits, exemplary service, and quality customer service overall.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Care Coordinator

Heluna Health
Concord
04.2025 - Current
  • Provided crisis intervention services when needed.
  • Actively participated in staff meetings discussing best practices in patient care coordination.
  • Assessed safety risks associated with living environments or activities of daily living.
  • Ensured compliance with state regulations related to healthcare service provision.
  • Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
  • Provided community resources to individuals in need.
  • Working with different populations with severe to mild circumstances dealing with immediate housing crisis.
  • Organized outreach activities to inform residents about available services.
  • Reviewed applications and documents for accuracy and completeness.
  • Served as a liaison between governmental agencies and other stakeholders involved in providing safe and affordable housing solutions.
  • Responded promptly to inquiries from residents regarding their rights under applicable laws.
  • Negotiated leases between landlords and tenants in order to secure affordable rental units.
  • Monitored compliance with applicable regulations and laws governing housing programs.
  • Prepared correspondence, forms, and client advocacy as needed.
  • Investigated complaints regarding substandard living conditions or landlord and tenant disputes.
  • Developed housing assistance plans for low-income households.
  • Participated in community meetings to discuss housing issues.

ADMIN/MARKETING MANAGER//FOUNDER

Swift and Flawless Cleaning Services
Vista
05.2019 - Current
  • Responsible for marketing the brand and recruiting clients for long term regular contracts.
  • Cleaning and maintaining vacation rentals, Airbnb's in a timely manner with superior quality services to client satisfaction and exceeding expectations.
  • conducts initial inspections with highest utmost attention to detail to assess customer needs and provide feedback for individual project achievements.
  • Conducted move in/ move out cleans, regular cleans, biweekly cleans, monthly cleans, recurring cleans, deep cleans, construction cleans on new developments and or renovations with a finished hotel experience.

HOUSING NAVIGATOR/HOUSING CASE MANAGER

Compass Family Services
San Francisco
04.2022 - 03.2025
  • Provided information and guidance to clients on how to access services and resources.
  • conducted unit inspections according to the standards of HUD, Flexpool and Housing Ladder permanent long term Subsidy Requirements in order for owners to be eligible for the funding.
  • Developed individualized service plans for clients based on their needs, preferences, and goals.
  • Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
  • Maintained accurate records of client interactions in accordance with agency policies and procedures.
  • Collaborated with other professionals such as social workers, case managers, medical staff, Real Estate Agents, Property Managers, Leasing agents, Property Owners to coordinate care for clients and all housing needs as required accordingly.
  • Assisted in developing strategies to address barriers that impede a client's progress towards achieving self-sufficiency goals and being housed within the required time frame.
  • Educated clients about available resources within the community related to housing, employment, health care, legal aid.
  • Attended trainings or seminars related to professional development opportunities.
  • Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.
  • Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
  • Participated in team meetings to discuss complex cases and review treatment plans.
  • Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.
  • Actively participated in outreach activities within the community aimed at raising awareness of available programs and services offered by the organization.
  • Actively listened to clients in order to identify their needs and provide effective solutions.
  • Monitored compliance of court orders and regulations associated with probationary periods for applicable cases.

RESIDENT RELATIONS MANAGER/ LEASING SUPPORT

Essex Property Trust Inc
Redwood City
01.2021 - 03.2022
  • Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
  • Drafted and distributed maintenance notices concerning renovations, water shut-offs and alarm testing.
  • Established procedures for responding quickly and effectively to tenant complaints.
  • Conducted regular inspections of residential units to ensure compliance with safety regulations.
  • Organized monthly meetings with residents to discuss community issues and concerns.
  • Coordinated maintenance staff schedules and resources in order to meet service requests efficiently.
  • Researched local laws and regulations related to housing standards and landlord-tenant rights.
  • Maintained accurate records of all tenant communications, including emails, letters, phone calls.
  • Collaborated with property managers on strategies for addressing difficult or long-term resident issues.
  • Assisted in preparing annual budgets for operational costs associated with resident relations activities.
  • Responded promptly to inquiries from prospective tenants about amenities offered by the property.
  • Handled escalated situations involving disruptive behavior or violations of lease agreements.
  • Served as a liaison between tenants and other departments within the organization.
  • Managed resident relations emails and concerns for two multi luxury sites, with a 24 hour turn around response time.

Property Manager

AWI Management
Temecula
02.2018 - 05.2019
  • • Responsible for rent collections deposits, application fee's, distributing and printing receipts.
  • Analyze bids from contracts for provisions or property services (cleaning, additional maintenance support, security, emergencies, property improvements), leading to a consistent decrease in expenditure within given budgets.
  • Communications concerning scheduling, billing, and providing constant vendor relations and certificates of insurance.
  • Comply and submit in a timely manner, recertification per RD/ Rule development and Tax Credit Certs as well as HUD.
  • Daily Visual inspections, regular walks of the property for potential hazards and maintaining pleasing curb appeal per city/ state ordinance, property management and or to the owners liking.
  • Provided additional support to sister sites in the San Diego and Riverside county Region for conventional and affordable housing sites.
  • Responsible for ensuring all on site staff were in compliance with Fair housing and all required Trainings.
  • Reviewed and approved or denied invoices related to property costs based on budgetary contractual specifications.
  • Collaborated with social service/ local agencies/ providers in order to provide comprehensive care for clients experiencing homelessness.
  • Worked with property owners to identify, develop and achieve community objectives.

Leasing Consultant/Assistant to the Property Manager

USRG Property Management/ AWI Property Management
San Diego
01.2015 - 02.2018
  • Collected rent, Deposits, applications and provided proper documented receipts for tenants and property.
  • Oversaw maintenance, administration and improvement of 132 residential units to completion.
  • Conducted regular property inspections and issued violations.
  • Met with prospects to conduct property tours with proper identification, explain occupancy terms and mandatory qualifications and or process applications for the potential approval process for move in.
  • MOR Audit inspection experience as well as TCAC Audit inspection experience with successful passing and completion.
  • Provided additional support for sister sites throughout San Diego and Riverside Counties and Region for properties as high as 400 units/ conventional and affordable housing sites.
  • Responsible for ensuring all on site staff were in compliance with fair housing and required trainings.
  • Promoted high level customer service and assistance by greeting clients, responding to concerns, showing units and quickly and resolving issues.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Conducted background checks and credit checks on prospects.
  • Maintained accurate records of correspondence with and from tenants.
  • Increased occupancy through dynamic marketing initiatives.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Collaborated with social service/ local agencies/ providers in order to provide comprehensive care for clients experiencing homelessness.

Education

High School Diploma -

Rancho Vista High School
Temecula, CA
08-2022

Skills

  • Client assessment
  • Client Relations
  • Service planning
  • Crisis intervention
  • Record keeping
  • Conflict resolution
  • Attention to detail
  • Time management
  • Effective communication
  • Emergency response training
  • Problem solving
  • Customer service
  • Team collaboration
  • Housing Counseling
  • Case Management
  • Community Outreach
  • Regulatory Knowledge
  • Finance Literacy
  • Client Advocacy
  • Creative Solutions
  • Contract Negotiation
  • Disturbance Handling
  • Communications
  • Leadership Skills

Certification

*Tax Credit Certification/ State of California 2024

*Fair Housing Certified 2024

*CPR Certification/ Red Cross

Certified 2023

* Harm Reduction Certified 2024

*Trauma Response and Homeless Outreach Certified 2024

*Trauma informed Care in Homeless Response Certified 2024

Timeline

Care Coordinator

Heluna Health
04.2025 - Current

HOUSING NAVIGATOR/HOUSING CASE MANAGER

Compass Family Services
04.2022 - 03.2025

RESIDENT RELATIONS MANAGER/ LEASING SUPPORT

Essex Property Trust Inc
01.2021 - 03.2022

ADMIN/MARKETING MANAGER//FOUNDER

Swift and Flawless Cleaning Services
05.2019 - Current

Property Manager

AWI Management
02.2018 - 05.2019

Leasing Consultant/Assistant to the Property Manager

USRG Property Management/ AWI Property Management
01.2015 - 02.2018

High School Diploma -

Rancho Vista High School

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Marquita Stokes