Marquis Harris
Los Angeles
Summary
Dynamic Transit Bus Operator with the MTA, skilled in safe driving and adaptive decision-making. Enhanced passenger satisfaction through exceptional customer service and effective route navigation. Proven ability to maintain punctuality and ensure compliance with safety regulations, contributing to a reliable transit experience for all riders.
Experienced with safely operating transit buses and managing diverse passenger needs. Utilizes effective route navigation and schedule adherence to ensure timely service. Knowledge of safety protocols and customer service principles to maintain secure and welcoming environment for all passengers.
Overview
9
9
years of professional experience
Work History
Transit Bus Operator
Metropolitan Transportation Authority (MTA)
Los Angeles, CA
09.2024 - 01.2026
- Operated transit buses safely across diverse routes, ensuring timely arrivals and departures.
- Monitored passenger behavior and provided assistance, enhancing overall customer experience.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Communicated effectively with dispatch to report delays and coordinate service adjustments.
- Managed fare collection processes accurately, ensuring proper handling of cash and electronic payments.
- Implemented safety protocols during adverse weather conditions to protect passengers and staff.
- Adapted quickly to changes in schedules or routes, demonstrating flexibility in dynamic environments.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
Mover and Driver
Viking Moving & Relocations
Long Beach, CA
01.2018 - 08.2024
- Led team in efficient loading and unloading of residential and commercial items.
- Coordinated logistics for optimal route planning to minimize transport time.
- Trained new staff on safety protocols and equipment handling procedures.
- Implemented inventory management systems to track moving supplies effectively.
- Developed customer relationships through effective communication and service delivery.
- Oversaw daily operations, ensuring adherence to safety regulations and quality standards.
- Analyzed workflow processes, identifying areas for efficiency improvements and cost reductions.
Warehouse Package Handler
Fedex
Vernon, CA
11.2016 - 01.2017
- Operated material handling equipment to efficiently move packages within warehouse environment.
- Sorted and organized incoming shipments to optimize storage space and streamline retrieval processes.
- Maintained accurate inventory records through regular counts and system updates.
- Collaborated with team members to ensure timely loading and unloading of delivery vehicles.
- Conducted routine equipment inspections to ensure safe operational standards were met consistently.
- Assisted management in developing training materials for enhancing employee performance and safety awareness.
- Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
- Assembled, sealed, and loaded packages into correct trucks.
- Maximized storage space utilization by organizing packages in a logical, systematic manner according to size and weight.
- Used hand-held scanners and physical logs to accurately track item movements.
- Supported efficient loading/unloading processes, coordinating with truck drivers and other warehouse personnel as needed.
- Checked products for damage or other issues before packing into boxes.
- Contributed to overall company growth by consistently meeting or exceeding productivity goals and maintaining a strong work ethic throughout daily operations.
- Reduced damaged goods by implementing proper handling techniques and providing training to team members.
- Enhanced warehouse efficiency by streamlining package sorting and labeling processes.
- Followed verbal and written instructions to properly move and ship products.
- Operated various types of material handling equipment safely, contributing to the smooth flow of operations within the warehouse.
- Adhered to company quality standards when inspecting packages for damage or defects, taking corrective action when necessary.
Education
High School Diploma -
Susan Miller Dorsey Senior High School
Los Angeles, CA06-2013
Skills
- Safe driving
- Accident reporting
- Defensive driving
- Vehicle inspection
- Adaptive decision making
- Punctuality
- Time management
- Team collaboration
- Strong communication skills
Timeline
Transit Bus Operator
Metropolitan Transportation Authority (MTA)
09.2024 - 01.2026
Mover and Driver
Viking Moving & Relocations
01.2018 - 08.2024
Warehouse Package Handler
Fedex
11.2016 - 01.2017
High School Diploma -
Susan Miller Dorsey Senior High School